Summary
Overview
Work History
Education
Skills
Languages
Writing
Timeline
Generic

Emalie Nespeca

Toronto

Summary

Reliable individual experienced in lead generation and supporting sales. Skilled at writing high-quality content to increase sales and conversion rates. Recognized as strong team player with exceptional communication skills.

Overview

10
10
years of professional experience

Work History

Concierge/Door Attendant

Parkland Residences on Eglinton West
08.2023 - Current
  • Efficiently manage all inbound calls, inquiries, and resident needs, ensuring prompt and courteous assistance.
  • Collaborate effectively with several departments including nursing, sales, kitchen, and maintenance to streamline resident services and support.
  • Maintain meticulous records of resident wellness checks, leaves of absences, and hospital visits, guaranteeing comprehensive care.
  • Proficiently handle administrative tasks which include email and Microsoft Teams communication, task list completion and submission, maintenance work orders, forwarding leads to sales, and booking taxi rides for residents.
  • Demonstrate strong attention to detail by recording and managing lost and found items, correcting errors, and updating in the database, as well as overseeing deliveries for residents.
  • Prioritize security and confidentiality by monitoring and opening entrances, checking security cameras, and ensuring all visitors, contractors, and employees signed in upon entering the building.
  • Uphold a professional, patient, and pleasant demeanor while interacting with residents and colleagues.
  • Contribute to a clean and welcoming environment by maintaining the Bistro, front desk, mail room, courtyard, rooftop, and building premises.

Real Estate Assistant

CondoShopper
09.2021 - 07.2022
  • Assisted with marketing activities and social media, servicing clients with professionalism, efficiency, and upholding confidentiality.
  • Performed general administrative duties and assisted with special projects as required.
  • Assisted with customer service and follow ups, managing a database of prospects, and ensuring documents are submitted on a timely basis.

Marketing Assistant

canManage
04.2020 - 05.2022
  • Conducted outbound prospecting calls to generate leads.
  • Updated the CRM system with account and call information.
  • Handled all inbound inquiry calls.
  • General filing and office organization.

Receptionist (Contract)

Richview Animal Hospital
06.2021 - 09.2021
  • Responsible for ensuring the client and their pet feel welcomed, expertly cared for and appreciated.
  • Handled client inquiries over the phone and in person, scheduled and confirmed appointments, completed patient recalls in a timely manner, prepared info packages and client emails, and worked with emotional clients in a tactful and respectful manner.
  • Performed daily cash procedures such as open, close and midday balancing checks; prepared client invoices and handled client returns, input client and patient data, prepared and discussed estimates and associated fees.
  • This role helped me understand the principles of proper medical record keeping and upholding the necessary standard.

Administrative/Marketing Assistant

Ship Expert Inc.
07.2020 - 02.2021
  • Provided support to the marketing department by performing various clerical tasks.
  • Updated the CRM (HubSpot) database.
  • Wrote customer rating reports, provided competitive market research information, analyzed competition, and assisted with promotional events.
  • Engaged in lead generation activities, primarily by emailing and calling prospects to book appointments for managers.

Production Assistant (Seasonal)

LUSH Handmade Cosmetics Ltd. Manufacturer
08.2018 - 12.2018
  • Produced, handled, and packaged products. This required me to pour products into moulds, remove products from moulds, inspected products, decorate products, package products, counted inventory, and prepared packaged products for the distribution department
  • Cleaned the workspace and collaborated with coworkers, all while documenting tasks to report to management.

Administrative/Marketing Assistant

Epik Networks Inc. (Acquired by Beanfield)
05.2016 - 09.2016
  • Reported to the Finance Manager.
  • Completed various tasks including info data entry into the billing system and CRM system, and updated client accounts.
  • General filing and organization of confidential client contracts.
  • Handled all outbound calls to clients regarding their payments, and fielded inbound calls to the Accounting Department.

Marketing Assistant

Epik Networks Inc. (Acquired by Beanfield)
07.2015 - 09.2015
  • Selected from a group of students applying for this summer job and reporting to the Director of Project Management, my main function was completing an important project of moving and re-creating all Epik’s Knowledge (Help) articles from an old website into their new CRM system hosted on Salesforce.com
  • In addition, I assisted the Marketing and Sales Department with outbound prospecting calls to generate leads, regularly updated the CRM system with account and call information while handling all inbound inquiry calls, general filing, and office organization.

Cashier

Metro
04.2014 - 12.2014
  • Performed math functions to collect payments and make change.
  • Operated registers, scanners, scales, and credit card/debit card terminals.
  • Memorized product codes and locations throughout the store and was able to direct customers or make suggestions.
  • Handled exchanges and refunds in a quick, efficient manner; collected payments and bagged purchases for customers.
  • Maintained an accurate cash drawer, took a tally of the funds in the cash register when required during a shift, and produced transaction reports.

Education

Advertising And Marketing Communications

Humber College
Etobicoke, ON
2024

Skills

  • Time Management
  • Critical Thinking
  • Customer Experience
  • Customer Needs Assessments
  • Communications Strategies
  • Message Delivery
  • Health Code Compliance
  • Call Answering and Routing
  • Track Guest Numbers
  • Refreshment Stand Operation
  • Customer Information Databases
  • Maintain Security
  • Customer Queries and Response
  • Client Satisfaction
  • Visitor Check-In
  • Business Needs Analysis
  • Suspicious Activity Monitoring
  • Access Monitoring and Control
  • Reading Comprehension
  • Market Research
  • Social Media Platforms
  • Database Administration
  • Data Entry
  • Organization, Prioritizing and Multi-Tasking
  • Verbal and Written Communication
  • Adaptable and Flexible
  • Microsoft Office
  • Clerical Support
  • Trend Research
  • Document Management
  • Meeting Scheduling
  • Project Oversight
  • Google Analytics
  • Administrative Assistance
  • Lead Generation and Prospecting
  • CRM Software
  • Records Preparation
  • Content Creation
  • Google Drive
  • Prioritization
  • Flexible and Adaptable
  • Cultural Awareness
  • Excellent Communication
  • Active Listening
  • Teamwork and Collaboration
  • Interpersonal Communication

Languages

English
Full Professional

Writing

Creative writing is a passion of mine that I indulge in during my free time. From poetry, to storytelling, to content generation, and beyond; my writing skills are limitless. At 15 years old, I scored in the national top 5% in sentence structure for English in 2014.

Timeline

Concierge/Door Attendant

Parkland Residences on Eglinton West
08.2023 - Current

Real Estate Assistant

CondoShopper
09.2021 - 07.2022

Receptionist (Contract)

Richview Animal Hospital
06.2021 - 09.2021

Administrative/Marketing Assistant

Ship Expert Inc.
07.2020 - 02.2021

Marketing Assistant

canManage
04.2020 - 05.2022

Production Assistant (Seasonal)

LUSH Handmade Cosmetics Ltd. Manufacturer
08.2018 - 12.2018

Administrative/Marketing Assistant

Epik Networks Inc. (Acquired by Beanfield)
05.2016 - 09.2016

Marketing Assistant

Epik Networks Inc. (Acquired by Beanfield)
07.2015 - 09.2015

Cashier

Metro
04.2014 - 12.2014

Advertising And Marketing Communications

Humber College

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Emalie Nespeca