Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Emafa Wurah

Calgary,Alberta

Summary

Accomplished Lead Dental Administrator at Northland Village Dental Center, adept in Microsoft Office 365 and problem-solving, significantly enhanced operational efficiency. Expert in managing administrative tasks, achieving a 7% increase in claims approval rates. Demonstrates exceptional organizational skills and a commitment to improving patient and employee satisfaction.

Overview

12
12
years of professional experience

Work History

Lead Dental Administrator

Northland Village Dental Center
Calgary, Alberta
12.2023 - Current
  • Ensured patient records were accurately maintained and updated in the computer system.
  • Provided administrative support to dentists and hygienists, including scheduling appointments, coordinating referrals and ordering supplies.
  • Maintained accurate financial records related to insurance claims and billing processes.
  • Scheduled patient follow-up visits for dentists or hygienists based on treatment plans provided by doctors.
  • Processed insurance claims forms timely and accurately according to company policy.
  • Organized dental materials inventory including ordering new supplies when needed.
  • Maintained cleanliness of front desk area and equipment used during treatments.
  • Tracked stocks of office supplies and reordered materials to meet expected dental patient loads.

Human Resource Administrator

Lowe’s Canada
Boucherville, Canada
12.2021 - 05.2023
  • Handled day-to-day tasks (maintaining personnel records for 3000 employees, updating internal database, payroll, recruitment, distributing company policies, screening, candidate recommendation, vacancy, etc.) for a high-volume franchise that generates a remarkable $150000 In sales revenue daily across the country
  • Conducted a comprehensive review of the existing employee benefits program, identifying cost-saving opportunities while enhancing coverage and employee satisfaction, conduct project Covid-19 coordination
  • Collaborated closely with employees, medical providers, and insurance carriers to gather the documentation and medical evidence necessary to support disability claims, resulting in a 7% increase in claims approval rates
  • Managed the work permit extension, business visa’s process for foreign international employees, ensuring compliance with immigration regulations and facilitating uninterrupted employment
  • Analyzed recruitment metrics and performance indicators to identify bottlenecks and areas for improvement, implementing targeted solutions to enhance process effectiveness and reduce time-to-hire rates by 25%

Medical Administrative Assistant

Centre Médical Pour Enfants
Longueuil, Canada
09.2015 - 04.2020
  • Support daily responsibilities (bookkeeping, office task, data entry, scheduling, managing client inquiries, survey, email and document management, building maintenance and online requisition etc) for a local pediatric clinic which serves 75+ patients daily; acted as a liaison between healthcare providers, patients, and families, facilitating communication and ensuring continuity care whiles practicing confidentiality , follow doctor request
  • Coordinated disposition process and ensured completion of forms, materials and maintaining accurate records tacking Implemented a centralized scheduling system for 5 physicians, optimizing appointment slots and reducing scheduling conflicts
  • Assist to conference calls, video conferences and events
  • Optimized supply stock levels and reduced waste by 80% through efficient inventory management practices
  • Monitored inventories, ordered supplies, and organized storage to ensure availability and accessibility
  • Facilitated comprehensive training sessions to interpret and communicate updated policies and procedures to a team of 12 members, ensuring full understanding and compliance with regulatory requirements
  • Tracked and processed purchase orders, software maintenance agreements, and corporate and individual memberships to support operational efficiency

Customer Service

Laurentienne Bank of Canada
Montreal, Canada
10.2012 - 07.2015
  • High volume and fast paced environment, averagely 8-10 calls per hour
  • Utilized active listening and resolving problem skills whiles addressing client concerns promptly and effectively, resulting in a 75% resolution rate
  • Assisting customers with account-related inquiries: such as account balances, transactions, and account maintenance: resolving customer complaints and issues in a timely and professional manner, escalating complex issues to management as needed
  • Following bank security procedures and protocols to ensure the safety and security of customer accounts and bank assets, collaborating with other bank departments and team members to provide excellent customer service and support overall bank operations

Education

Cybersecurity Diploma -

ABM College
Calgary, AB
05.2024

Google IT Support Professional Certificate -

04.2024

Junior IT Analyst Program -

NPower Canada
Calgary, AB
04.2024

Health Information Management Diploma -

O’Sullivan College
Montreal, QC
05.2014

Social Science Diploma -

Dawson College
Montreal, QC
06.2013

Skills

  • Windows
  • Android
  • IOS
  • Linux
  • Ubuntu
  • Microsoft Office 365
  • Azure
  • IFA
  • Workday
  • ServiceNow
  • VMware
  • Packet Tracer
  • Python
  • Java
  • Meeting planning
  • Quality Control
  • Problem-solving abilities
  • Customer Relations
  • Data Analysis

Timeline

Lead Dental Administrator

Northland Village Dental Center
12.2023 - Current

Human Resource Administrator

Lowe’s Canada
12.2021 - 05.2023

Medical Administrative Assistant

Centre Médical Pour Enfants
09.2015 - 04.2020

Customer Service

Laurentienne Bank of Canada
10.2012 - 07.2015

Cybersecurity Diploma -

ABM College

Google IT Support Professional Certificate -

Junior IT Analyst Program -

NPower Canada

Health Information Management Diploma -

O’Sullivan College

Social Science Diploma -

Dawson College

Similar Profiles

CREATE PROFILE
Emafa Wurah