Emad (Said) Abdulkadir
Scarborough
Summary
Reliable and service-driven Bell Person with over 2 years of experience in upscale hotel environments. Skilled in creating exceptional first and last impressions, handling luggage with care, arranging transportation, and delivering 5-star guest experiences. Known for a strong work ethic, positive energy, and ability to remain composed and professional in fast-paced settings. Experience using Opera PMS and collaborating closely with front desk, security, and housekeeping teams to ensure smooth guest flow.
Overview
7
7
years of professional experience
Work History
Bellman & Front Desk Support
Radisson Blu Toronto Downtown
05.2024 - Current
- Greet guests warmly with a smile, assist with luggage, and ensure a smooth arrival and departure experience at the main entrances and lobby.
- Supported the Front Desk team by using Opera PMS for guest check-ins, check-outs, room key programming, and reservation updates.
- Arranged various transportation services including taxis, limousines, airport shuttles, and sold CitySightseeing/Niagara Falls tours, enhancing the guest experience.
- Maintained the cleanliness and organization of the front drive, lobby, baggage storage, and all public areas to uphold hotel standards.
- Assisted with VIP guest arrivals, accommodated special requests, and resolved guest concerns in a calm, professional manner.
- Collaborated closely with Night Audit, Concierge, Front Office Managers, and Housekeeping to ensure seamless communication and guest satisfaction across departments.
- Played a key role in maintaining lobby flow during peak check-in/check-out hours and high guest volume periods.
Volunteer – Diabetes Department
Scarborough Health Network (SHN)
05.2024 - 10.2024
- Supported the hospital’s transition to a paperless system by digitizing patient files, scanning and uploading documents into the medical database with a high level of accuracy.
- Organized, labeled, and categorized physical and digital medical records, ensuring compliance with confidentiality standards and hospital policies.
- Communicated professionally with healthcare staff to retrieve and clarify information as needed, maintaining a respectful and efficient workflow.
- Maintained strict attention to detail while handling confidential and sensitive patient information in a fast-paced, deadline-driven environment.
- Developed an understanding of clinical operations, data management systems, and the importance of accuracy in healthcare documentation.
Bellman
Radisson Blu Hotel
04.2023 - 08.2023
- Managed luggage tagging, safe storage, and accurate room delivery, ensuring guest belongings were handled with care and attention.
- Welcomed guests at the front drive, opened doors, and provided directions, local dining recommendations, and city guidance.
- Assisted with transportation bookings, valet coordination, and supported guests with timely luggage pickups at checkout.
- Maintained a polished appearance and warm attitude, creating lasting positive first and last impressions for all guests.
- Communicated clearly and courteously with all departments to fulfill guest requests and contribute to overall operational efficiency.
- Helped maintain the smooth flow of arrivals, departures, and tour groups during busy periods.
Teaching Assistant
Al-Diaa Learning Centre
09.2018 - 01.2023
- Tutored students in Chemistry, Math, and Arabic across various age groups, providing one-on-one and small group academic support tailored to different learning styles.
- Collaborated with teachers to plan lessons, prepare materials, and deliver classroom activities both in-person and remotely.
- Launched the centre’s first structured tutoring program, providing academic mentoring to struggling students and tracking their progress over time.
- Managed classroom resources, maintained a clean and organized learning space, and ensured a calm, focused atmosphere for students.
- Assisted in grading assignments and exams, entering scores, and giving constructive feedback to help improve student performance.
- Played a key role in building student confidence and motivation by maintaining positive relationships and offering emotional and academic support.
Education
Bachelor of Science (B.Sc.) - Human Biology
University of Toronto
Scarborough, ON04.2025
High School Diploma - undefined
Haramain Academy
05.2019
Skills
- Guest Luggage Handling
- Transportation Coordination
- Front Drive Flow
- Lobby & Baggage Storage Maintenance
- Opera PMS Experience
- VIP & Group Arrival Support
- Professional Verbal Communication
- Teamwork with Front Desk & Security
- Multilingual Service (English, Arabic)
- Physically Fit (Lifting, Standing, Outdoor Work)
- Guest Satisfaction
Languages
English
Arabic
Tigrinya
Indonesian
Certifications And Awards
- IMV Football MVP – High School State Champions, 05/01/19
- Certificate of Appreciation – SHN Diabetes Department Volunteer Recognition, 05/01/24
- Certificate of Dedication – Al-Diaa Learning Centre for Academic Tutoring Excellence, 05/01/22
Timeline
Bellman & Front Desk Support
Radisson Blu Toronto Downtown
05.2024 - Current
Volunteer – Diabetes Department
Scarborough Health Network (SHN)
05.2024 - 10.2024
Bellman
Radisson Blu Hotel
04.2023 - 08.2023
Teaching Assistant
Al-Diaa Learning Centre
09.2018 - 01.2023
High School Diploma - undefined
Haramain Academy
Bachelor of Science (B.Sc.) - Human Biology
University of Toronto
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