Emad Adin Kashto
Surrey,BC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong communication skills eager to secure ICT Support Desk position. Ready to help the team achieve the organization goals.
Overview
6
6
years of professional experience
Work History
Sales Associate ( Part Time )
Epic Menswear
09.2022 - Current
- Helped customers locate best suited products for their needs.
- Providing excellent customer service increasing sales by 10%.
- Prepared merchandise and maintained product availability.
CSR /Desktop Technician ( Full Time )
Memory Express Inc.
08.2020 - Current
- Preformed repairs / built over 1200 computer devices.
- Established 3 years of experience in providing technical support.
- Hardware installations, PC imaging, and software troubleshooting.
- Worked independently as well as a team member.
- Preformed fast-paced environment tasks while tracking priorities.
- Documented procedures for IT support and trained new staff.
- Educating & providing solutions to customer's technical problems.
Refurbisher / Technician ( Full Time )
Best Buy Distribution Center, Geek Squad
09.2017 - 12.2019
- Tested & repaired customers trade in cell phones.
- Listed sold and shipped refurbished cell phones.
- Tested returned AV products.
- Documented tested products functionality and condition.
- Provided guidance, assistance and training to employees.
Education
Bachelor of Science - Computer Science
Simon Fraser University
Burnaby, BC09.2026
University Transfer - Computer Science
Columbia College
Vancouver, BC12.2019
Skills
- Strong background in computer hardware & Equipment diagnosis
- Software troubleshooting and installation
- Excellent customer service and communication skills
- Excellent team working habits leaving detailed notes behind
- Calm and Professional Under Pressure
- Criticism tolerant and ability to improve based on feedback
- Problem-solving with critical thinking
- Hardware installations and imaging
- Experienced with Microsoft Office & Google workspaces
- Established multitasking ability while keeping track of priorities
- Flexible and available full time up to 60hrs per week
- Physically fit, able to lift up to 50lbs
- Class 4R Driver's license with clean driving record
- Drone RPAS Certificate with experience flying small drones
- Technical user support and problem resolution
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There’s no shortage of remarkable ideas, what’s missing is the will to execute them.
Seth Godin
Timeline
Sales Associate ( Part Time )
Epic Menswear
09.2022 - Current
CSR /Desktop Technician ( Full Time )
Memory Express Inc.
08.2020 - Current
Refurbisher / Technician ( Full Time )
Best Buy Distribution Center, Geek Squad
09.2017 - 12.2019
Bachelor of Science - Computer Science
Simon Fraser University
University Transfer - Computer Science
Columbia College