Emad Sayah
Edmonton,AB
Summary
Dynamic and detail-oriented Service Technician Apprentice with a proven track record at Southtown Hyundai, excelling in vehicle maintenance and customer satisfaction. Skilled in mechanical diagnostics and proficient in multitasking, Always up to date on new diagnostic methods, and service tips through the automotive industry. Always eager to learn.
Overview
10
10
years of professional experience
Work History
Service Technician Apprentice Year 3
West End Nissan
Edmonton, AB
10.2024 - Current
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Diagnosed complex electrical issues, restoring vehicle functionality.
- Analyzed vehicle data using advanced diagnostic equipment.
- Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
- Well versed in brand-specific step by step diagnostic procedures as well as repairs.
Service Technician Apprentice Year 2
Southtown Hyundai
Edmonton, AB
09.2022 - Current
- Adhered to company policies regarding warranty claims, ensuring proper documentation was submitted when necessary.
- Performed recall work on vehicles, thoroughly following manufacturer specifications
- Maintained a clean and organized workshop, ensuring a safe working environment for all team members.
- Demonstrated strong attention to detail while performing thorough inspections of vehicles for potential faults or needed services.
- Performed vehicle video inspections as well as provide detailed work order stories for customer satisfaction
- Performed routine maintenance tasks such as oil changes, transmission flushes, brake flushes, AWD services, tire rotations, and fluid checks to prolong vehicle lifespan.
- Experienced in performing wheel alignments, mount and balances as well as suspension diagnostics
- Routinely performed brake services on customer vehicles, as well as replacement of brake pads and rotors.
Lot Porter
Southtown Hyundai
Edmonton, AB
06.2022 - 09.2022
- Picked up customer vehicles and performed interior and exterior detailing before returning for customer satisfaction
- Organized and maintained dealership lot
- Expedited service appointments by promptly delivering customer vehicles to service technicians
- Communicated with service team and other staff to assist customers.
Barista
Second Cup Coffee
Edmonton, AB
07.2015 - 09.2019
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Displayed exemplary customer service by greeting customers at the door
- Maintained a clean work environment by sweeping and mopping floors, as well as sanitizing tables after customer use.
- Proficient in multitasking by taking drive-thru orders while preparing beverages.
Education
Automotive Service Tech; 2nd Year -
NAIT
Edmonton AB 10.2024
Automotive Service Tech; 1st Year -
NAIT
Edmonton, AB12.2023
High School Diploma -
Jasper Place High School
Edmonton, AB06.2019
Skills
- Ability to multitask
- Attention to detail
- Mechanical aptitude
- Customer service
- Professional and Courteous
- Computer Literacy
- Team player
- Vehicle Maintenance and Inspections
Languages
English
Arabic
Hobbies
- Modifying Vehicles
- Basket ball
- Soccer
- Video Games
- Working Out
Timeline
Service Technician Apprentice Year 3
West End Nissan
10.2024 - Current
Service Technician Apprentice Year 2
Southtown Hyundai
09.2022 - Current
Lot Porter
Southtown Hyundai
06.2022 - 09.2022
Barista
Second Cup Coffee
07.2015 - 09.2019
Automotive Service Tech; 2nd Year -
NAIT
Automotive Service Tech; 1st Year -
NAIT
High School Diploma -
Jasper Place High School