Emad Obaid
Ottawa,ON
Summary
Motivated professional with extensive experience in customer service, sales and administrative tasks looking for full time employment to bring my wide array of skills and training to a suitable position. My goal is to provide tremendous value through dedication and work-ethic.
Overview
4
4
years of professional experience
Work History
Project Coordinator
Forefront Fencing
Ottawa, ON
04.2022 - Current
- Conduct site assessments to evaluate project scope, identify potential challenges, and develop appropriate solutions for PVC fencing installations.
- Ensured strict adherence to safety regulations and quality standards, maintaining meticulous attention to detail in interpreting technical specifications.
- Provided and maintained project documentation which includes project research, construction observation as well as project data.
- Identified plans and resources required to meet project goals and objectives.
- Collaborate with clients to understand their fencing requirements, project goals, and timelines
- Present sales demonstrations to prospective clients, showcasing innovative solutions and fostering positive client relationships.
- Worked both individually and within teams to complete projects.
- Coordinate with team members to ensure that the projects needs are met in a timely and effective manner
- Performing physically demanding tasks and frequently committing to overtime hours as required by clients and the team.
Sales Associate/Keyholder
Saks OFF 5th
01.2023 - 12.2023
- Assisted customers in selecting and obtaining merchandise according to their specific needs and desires.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to build rapport and loyalty.
- Maintained comprehensive knowledge of promotions, merchandise, and customer service policies
- Built strong customer relationships to encourage repeat business through acquiring over 30 surveys a month helping the store receive feedback about the store and staff
- Resolved customer issues by demonstrating trust, integrity, and respect, and ensured
Customer Service Manager/Cashier
Walmart
10.2020 - 01.2023
- Promoted to Walmart Manager within 1 year due to exceptional collaborative efforts and support provided to coworkers.
- Thrived in a fast-paced environment, consistently achieving and exceeding goals within established deadlines.
- Received cross-training in various departments to provide support as needed, showcasing adaptability and versatility.
- Strictly adhered to Walmart protocols and regulations to enhance the overall customer experience.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Kept track of time logs for third party workers.
- Kept logs of returns in a booklet to keep track of dates, order numbers, and number of items returned
Education
Advanced Diploma - Business Administration
Algonquin College
Ottawa, ON12.2024
Course - Project Management
Carleton University
Ottawa, ON01.2024
Skills
Proficient use of Microsoft Office
Strong work ethic and abides by best practices
Organized and efficient
Meticulous attention to detail
Self-starter
Excellent time management
Team member with effective communication skills
Excellent troubleshooting and problem-solving skills
Project Management
Volunteer Experience
Teacher, 05/2021 - 08/2021, Catholic Centre for Immigrants Ottawa (CCIO), Ottawa, ON, Helped newcomers, from a variety of ages and backgrounds, adapt to day-to-day technological uses by giving a basic introduction to a computer and its use by going into detail about the different uses of Microsoft office and Email communication services., Organized PowerPoint slides to explain concepts for a non-technological audience.
Languages
English
Native or Bilingual
Arabic
Native or Bilingual
Timeline
Sales Associate/Keyholder
Saks OFF 5th
01.2023 - 12.2023
Project Coordinator
Forefront Fencing
04.2022 - Current
Customer Service Manager/Cashier
Walmart
10.2020 - 01.2023
Advanced Diploma - Business Administration
Algonquin College
Course - Project Management
Carleton University