Emad Ahmed
Milton,ON
Summary
Resourceful customer service professional with proven expertise in transaction management, problem resolution, and record keeping. Recognized for a strong work ethic and the ability to quickly master new technologies in fast-paced environments. Demonstrates excellent communication and interpersonal skills, consistently exceeding customer expectations. Seeking to leverage these strengths to contribute to operational excellence and client satisfaction within a financial services setting.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Sales & Marketing Executive
MA Global Trade Marketing Inc.
08.2024 - 01.2025
- Designed and implemented an Excel-based pipeline tracking system integrated with real-time KPI dashboards, improving forecasting accuracy, streamlining follow-up procedures, and enabling timely decision-making.
- Leveraged Salesforce for detailed record keeping and data analysis, converting complex market research into actionable outreach strategies.
- Coordinated scheduling and deadline management for 30+ product demonstrations, enhancing client engagement and contributing to a 90% customer retention rate.
- Integrated technical solutions into the sales process to boost operational efficiency and reinforce trust with clients.
- Collaborated with cross-functional teams to standardize data collection and reporting, ensuring clear communication of complex information.
Parts Advisor
Honda Meadowvale
04.2023 - 08.2023
- Enhanced parts accuracy by implementing a data-driven inventory tracking system, reducing stock discrepancies by 30%.
- Streamlined supplier communication with digital scheduling tools, ensuring timely deliveries and minimizing service delays for customers.
- Centralized client interactions in CRM software, providing a clear overview of needs and boosting satisfaction through proactive follow-ups.
- Collaborated with service technicians to forecast part requirements, cutting turnaround times and improving overall efficiency.
- Maintained transparent communication regarding pricing, availability, and lead times, consistently building trust and going above and beyond to resolve customer concerns promptly.
- Utilized Excel-based analytics to predict demand trends, optimize ordering schedules, and lower carrying costs, driving operational efficiency.
Assistant Sales Representative
Rahman Motors
01.2023 - 04.2023
- Addressed customer hesitation by simplifying complex financing details, fostering trust and promoting informed decision-making.
- Personalized follow-ups using CRM-driven insights and real-time customer data, resulting in a 12% rise in repeat business.
- Collaborated with marketing to refine promotional campaigns, integrating customer feedback and consistently meeting or exceeding monthly sales targets.
- Ensured transparent communication throughout each transaction, strengthening client rapport and demonstrating integrity and attention to detail.
Sales Associate
Aldo Group
03.2022 - 09.2022
- Consistently surpassed monthly sales targets by tailoring recommendations to customer preferences, maintaining top performance for five consecutive months.
- Streamlined inventory management through data-driven analysis, reducing stock discrepancies by 15% and ensuring a seamless shopping experience.
- Delivered personalized service that built trust and encouraged repeat visits, resulting in stronger customer relationships and higher retention rates.
- Collaborated with colleagues to refine visual merchandising strategies, creating an inviting store layout that boosted foot traffic and daily sales.
- Leveraged digital reporting tools to forecast demand trends and maintain optimal stock levels, enhancing customer satisfaction by consistently meeting product expectations.
Education
Bachelor of Business Administration - International Double Degree (Co-op)
Brock University
St. Catharines, ON06-2026
Skills
- Cash Handling
- Mathematical Competence
- Customer Service
- Attention to Detail
- Computer Knowledge & Data Entry
- Verbal & Written Communication
- Problem-Solving
- Organization & Time Management
- Discretion & Integrity
- Conflict Resolution
- Collaboration
- Basic Accounting
- Project & Time Management
Certification
- Google Project Management Professional Certificate
- Google Digital Marketing & E-commerce Certification
- Google UX Design Professional Certificate
Languages
English
Punjabi
Urdu
Hindi
Timeline
Sales & Marketing Executive
MA Global Trade Marketing Inc.
08.2024 - 01.2025
Parts Advisor
Honda Meadowvale
04.2023 - 08.2023
Assistant Sales Representative
Rahman Motors
01.2023 - 04.2023
Sales Associate
Aldo Group
03.2022 - 09.2022
Bachelor of Business Administration - International Double Degree (Co-op)
Brock University
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