Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
References
Timeline
Generic

Emaan Malik

Ottawa,ON

Summary

As a detail-oriented individual with a visual learner's approach, I excel at systematic problem-solving and embody a commitment to integrity and collaboration. Eager to drive positive change, I offer a fresh perspective and a continuous learning mindset, poised to contribute effectively in various roles while upholding the highest standards of excellence.

Overview

4
4
years of professional experience

Work History

Customer Service Representative, Grocery

Farmboy
Ottawa, ON
11.2023 - Current
  • Liaised between customers and retail buyers to expedite orders and meet customer demands.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Educated customers on special pricing opportunities and company offerings.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Provided excellent customer service to resolve customer complaints in a timely manner.

Bakery Clerk

Farmboy
Ottawa, ON
10.2023 - 10.2024
  • Checked expiration dates on all food items to ensure freshness of products being sold.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Weighed out ingredients for recipes and prepared doughs using mixers and other kitchen equipment.
  • Stocked shelves with freshly made items throughout the day ensuring a full selection at all times.
  • Recommended, selected and located merchandise based on customer desires.

Cashier

Farmboy
07.2023 - 09.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Answered questions about store policies and addressed customer concerns.

Cashier

Popeye's
Kanata, ON
12.2021 - 04.2023
  • Provided exceptional customer service by greeting and assisting customers in a friendly and professional manner
  • Operated a cash register and handled cash transactions accurately,efficiently, and in compliance with company policies
  • Collaborated with the kitchen staff to ensure orders are prepared and served in a timely manner
  • Participated in training sessions and staff meetings to enhance product knowledge and improve job performance
  • Learned roles of other departments to provide coverage and keep store operational.

Content Creator/ French Tutor

Canadian Parents for French
Ottawa, ON
09.2021 - 05.2022
  • Developed engaging and informative content across various platforms, including blogs, social media, and video channels, to promote French language learning
  • Provided personalized French language instruction to students of various proficiency levels, tailoring lesson plans and teaching strategies to meet their specific needs, learning styles, and goals
  • Delivered interactive lessons using a variety of teaching methods,such as conversation practice, role-playing, multimedia resources,and cultural activities, to engage students and enhance language acquisition
  • Provided constructive feedback and guidance to students

Tutor Volunteer

Parent Resource Centre
09.2020 - 09.2021
  • Conducted interactive read-aloud sessions for kindergarten- aged children, selected age-appropriate books and delivered captivating narrations
  • Focused on fostering a love for reading, enhancing literacy skills, vocabulary, and comprehension abilities
  • Utilized interactive tools and techniques to facilitate meaningful interactions and encourage participation
  • Demonstrated a strong commitment to the mission of the Parent
  • Encouraged positive behavior management techniques among students during tutoring sessions.

Education

St. Josephine Virtual Academy
Ottawa
06.2024

Skills

  • Customer Assistance
  • Detail-Oriented
  • Communication
  • Subject Matter Expertise
  • Individualized Instruction
  • Active Listening
  • Microsoft Office 365
  • Regulatory Compliance
  • Leadership
  • Hospitality and Accommodation
  • Product Knowledge

Accomplishments

  • Awarded Honor Roll status consistently for four consecutive terms
  • Public Speaking - Simon Wiesenthal Center for Holocaust Studies
  • St Josephine VA Student of The Month
  • Grade 11 Representative
  • Department of Chemistry - Certificate of Distinction
  • Help Our Students Financial Award Recipient (2024)

Languages

French
Native/ Bilingual
Hindi
Native/ Bilingual
Urdu
Native/ Bilingual
Turkish
Limited

References

References available upon request.

Timeline

Customer Service Representative, Grocery

Farmboy
11.2023 - Current

Bakery Clerk

Farmboy
10.2023 - 10.2024

Cashier

Farmboy
07.2023 - 09.2023

Cashier

Popeye's
12.2021 - 04.2023

Content Creator/ French Tutor

Canadian Parents for French
09.2021 - 05.2022

Tutor Volunteer

Parent Resource Centre
09.2020 - 09.2021

St. Josephine Virtual Academy

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Emaan Malik