EMAAD SILIM
Toronto,ONT
Summary
Dedicate myself to ongoing learning and professional development and look for opportunities for growth. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Loblaw Companies
09.2022 - 08.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Worked collaboratively with co-workers and managers, to help improve customer service and resolve problems.
- Resolved customer complaints with empathy, resulting in increased loyalty great relationships.
- Assisted customers in navigating company website and price matching, improving overall user experience.
Customer Service Assistant
Dr. Cleaners
08.2021 - 03.2022
- Received calls and orders from customers and clients.
- Provided customers with exceptional service experiences with providing clothes on time and respectfully.
- Used Excel to create invoices for clients.
- Tagged, sorted and packed more than 500 clothes a day, in timely order while collaborating effectively with co-workers.
Education
Retail Management -
Toronto Metropolitan University
Toronto, ON04.2027
Skills
- Product Knowledge
- Customer Relations
- Customer Service
- Customer Complaint Resolution
- Customer Inquiries
- Patience and composure
- Positive attitude
- Empathy and understanding
- Problem-solving abilities
- Excellent communication
Volunteer Experience
- Volunteered for an organization called Hope through clothes, did a numerous number of jobs including Moving merchandise and goods from place to place, interacted with people we were supporting and solved any inquires they had.
- Volunteered at school for different occasions, such as Mental Health week and library tutoring.
Languages
English
Native or Bilingual
Arabic
Native or Bilingual
Timeline
Customer Service Representative
Loblaw Companies
09.2022 - 08.2023
Customer Service Assistant
Dr. Cleaners
08.2021 - 03.2022
Retail Management -
Toronto Metropolitan University
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