Ilham Chaklane
Milton,Canada
Summary
High-Achieving Bilingual Customer Service Professional bringing expertise in marketing, sales, and operations. Skilled in building customer relationships and understanding customer needs while delivering outstanding customer service. Team player with strong organizational skills and ability to handle multiple projects at the time with high degree of accuracy.
Overview
22
22
years of professional experience
Work History
Bilingual Customer Service Representative
Nissan Canada
Mississauga, Canada
08.2024 - Current
- Resolves customers inquiries regarding their finance or loan, provides advise to influence optimal decisions
- Deescalate complaints, perform follow up on ad hoc inquiries taking longer resolution
Lead Development Representative
TriMech
Oakville, Canada
07.2019 - 08.2024
- Manage all company leads while identifying new opportunities and redirect them to Sales
- Work closely with the Sales Team to achieve sales quotas and goals
- Prospect for potential customers and generate new business for Sales
- Maintain a successful relationship with existing customers and new prospects
- Recruit for company events, follow up with customers for their feedback and inputs
- Answer customers inquiries regarding products and services
- Maintain customer's account up to date
Buyer Relations Supervisor
Canadian Gift Association
Toronto, Canada
04.2015 - 07.2019
- Drive the Buyer Relations Department’s operational strategic goals
- Manage CanGift's retail database, including pulling lists
- Working with the Marketing Co-ordinator to initiate and implement the Buyer Relations marketing schedule including all necessary eblast campaigns and mailing for all show facets including hospitality
- Manage accurate communication and quality training of hired third party registration staff on show site ensuring stellar customer service
- Manage the member list rental request and process
- Provide post show detailed pre-registration and actual registration metrics and reports within one week of all CanGift Fairs conclusion
- Identify necessary updates on the CanGift websites always keeping it current and relevant
- Execute all aspects of CanGift Fairs on show site registration procedures and activities and address any registration issue or concern professionally and effectively
- Produce shows reports to the VP of the shows
Registration Coordinator
Canadian Gift Association
Toronto, Canada
11.2011 - 04.2015
- Respond to registration calls and emails both in English and French in a timely, proficient manner, providing stellar customer service
- Address attendee verification and updates CanGift registration database
- Seek attendee feedback and testimonials before during and after the show
- Ensure accurate and quality post show cleanup of the CanGift registration database
- Source new retailer prospects
- Assist CanGift buyers at show site
- Respond to hospitality calls and book hotels for CanGift attendees
National Customer Service Representative
Sears Canada
Montréal, Canada
01.2007 - 05.2010
- Answer customers calls and respond to their questions in regard products and services
- Assist customers with their product or service problem and find the best way to resolve it
- Address customer's complaints and escalate if necessary
Flight Attendant
SKY Airlines
Santiago, Chile
01.2004 - 01.2006
- Check the emergency equipment and make sure it's working
- Ensure the safety and comfort of all passengers
- Count food and beverage
- Greet passengers as they board the plane and assist them as needed
Education
Bachelor -
in Tourism and Event Planning
Spanish Language Diploma -
Skills
- Data management
- Account development
- Planning and coordination
- Subject matter expert
- Team player
- Problem Solving
- Strong analytical skills
- Ability to prospect
- Proficient in the use of Word
- Proficient in the use of Excel
- Proficient in the use of PowerPoint
- Proficient in the use of Sales Force
- Proficient in the use of NetSuite
Personal Information
Title: Bilingual Lead Development Representative
Timeline
Bilingual Customer Service Representative
Nissan Canada
08.2024 - Current
Lead Development Representative
TriMech
07.2019 - 08.2024
Buyer Relations Supervisor
Canadian Gift Association
04.2015 - 07.2019
Registration Coordinator
Canadian Gift Association
11.2011 - 04.2015
National Customer Service Representative
Sears Canada
01.2007 - 05.2010
Flight Attendant
SKY Airlines
01.2004 - 01.2006
Bachelor -
in Tourism and Event Planning