Ema-lee Greaves
Moncton,NB
Summary
Proven professional with a track record of enhancing workflow and customer satisfaction at Revati Medispa (Cynthia Cassie) through adept reception management and exceptional customer service. Leveraged multi-line phone operation and interpersonal skills to boost company image, achieving repeat business as a self-employed Face Painter. Specializes in document management and fostering positive Bilingual client relations.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Receptionist Administrator
Revati Medispa
10.2023 - Current
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Acted as first point of contact and set appointments for prospective clients.
- Contributed to a positive work environment through excellent interpersonal skills and genuine care for colleagues'' needs or concerns.
- Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Oversaw office equipment maintenance to support continuous and uninterrupted operations.
- Cleaned and sanitized Patient treatment rooms following proper medical protocol.
Face Painter
Self-employeed
07.2023 - Current
- Received consistent positive feedback from clients, leading to repeat business and referrals for new customers.
- Maintained excellent time management skills to ensure short wait-times while still producing high quality art.
- Collaborated effectively with fellow artists at multi-vendor events, creating a seamless experience for attendees seeking various entertainment options.
Education
High School Diploma -
Harrison Trimble High School
Moncton, NB06.2024
Skills
- Reception Management
- File Organization
- Multi-line phone operation
- Appointment Setting
- Payment Collection
- Document scanning and digitization
- Document Management
- Calendar Management
- Scheduling appointments
- Confidential information management
- Customer Service
Languages
English
Native or Bilingual
French
Native or Bilingual
Certification
- blood pathogens Training - May 2024
- Infection Prevention Training - October 2023
- CPR and AED Training - December 2022
Timeline
Receptionist Administrator
Revati Medispa
10.2023 - Current
Face Painter
Self-employeed
07.2023 - Current
High School Diploma -
Harrison Trimble High School