Ema Ferreira
WINDSOR,ON
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
2
2
years of professional experience
1
1
year of post-secondary education
Work History
Server
The Lumberjack Restaurant
WINDSOR, ON
03.2024 - 04.2026
- Took customer orders and accurately entered them into the POS system.
- Prepared and served food and beverages according to restaurant standards.
- Upsold menu items to enhance guest experience and increase sales.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Delivered food orders promptly and courteously.
- Checked food before serving it to customers.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
Education
P.S.W - Personal Support Worker
TriOS College
Windsor, ON 11.2017 - 06.2018
Skills
- POS system operation
- Menu knowledge
- Food and beverage service
- Money handlin
Timeline
Server
The Lumberjack Restaurant
03.2024 - 04.2026
P.S.W - Personal Support Worker
TriOS College
11.2017 - 06.2018