Elza Basmaji
Laval
Summary
Specialized Educator with over two years of experience supporting children experiencing emotional, behavioral, and language challenges, currently completing a Bachelor’s degree in Psychology (April 2026). I value working collaboratively with parents and place strong importance on building trusting, safe relationships with children through active listening and validation. My approach is individualized, adapting interventions to each child’s unique needs, personality, and developmental context.
Overview
8
8
years of professional experience
Work History
Specialized Educator
Atelier Fokus
09.2023 - Current
- Developed and implemented individualized intervention plans based on professional evaluation reports and ongoing observations.
- Conducted behavioral observations and documented progress to guide intervention adjustments based on evolving needs.
- Applied structured behavior management and de-escalation strategies in high-emotion situations.
- Collaborated with parents and external professionals to support child development.
- Fostered safe, structured environments promoting emotional regulation and social integration.
Customer Service Representative
Laurus Summer Camp
02.2022 - 08.2023
- Served as the primary point of contact for parents regarding registrations, documentation, and general concerns.
- Addressed parent questions and concerns professionally, resolving issues independently when appropriate and escalating to the location manager when necessary.
- Maintained accurate participant records and ensured proper documentation.
- Processed payments, prepared invoices, and assisted families with tax forms and administrative paperwork.
- Communicated clearly and professionally in high-volume and time-sensitive situations.
Sales Associate
Carters Oshkosh
07.2019 - 02.2020
Cashier
Zouki's
07.2018 - 07.2019
Education
Bachelor of Arts - Psychology
Concordia University
Montreal04.2026
Diploma of College Studies - Social Sciences
Dawson College
Montreal2021
Skills
- Behavioral observation
- Emotional regulation support
- Crisis de-escalation
- Active listening
- Parent collaboration
- Documentation and progress monitoring
- Professional communication
- Adaptability
- Ethical practice
Languages
English
Native or Bilingual
Arabic
Native or Bilingual
French
Full Professional
Timeline
Specialized Educator
Atelier Fokus
09.2023 - Current
Customer Service Representative
Laurus Summer Camp
02.2022 - 08.2023
Sales Associate
Carters Oshkosh
07.2019 - 02.2020
Cashier
Zouki's
07.2018 - 07.2019
Bachelor of Arts - Psychology
Concordia University
Diploma of College Studies - Social Sciences
Dawson College