Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Elyzabeth Perron

Shearwater,NS

Summary

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

15
15
years of professional experience

Work History

Home Daycare Provider

Self Employed
08.2014 - Current
  • Managed day-to-day business operations.
  • Increased customer satisfaction by providing high-quality services and timely communication.
  • Developed strong relationships with families, providing regular updates on child progress and establishing trust.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Supported emotional well-being by addressing individual needs and providing a nurturing environment for growth.
  • Led children in creative, athletic, and educational activities while maintaining safe and orderly group.
  • Introduced children to educational games and activities to boost learning.
  • Enhanced children''s social skills by organizing group activities and promoting positive interactions.
  • Liaised with parents and guardians to discuss child progress.
  • Enhanced children's social skills by organizing group activities and games.
  • Improved children's physical health with daily outdoor play.
  • Offered children numerous opportunities throughout each week to get sunshine and exercise in yard and at local parks.

Lice Removal Technician

Nit Hunters
09.2018 - 02.2019
  • Ensured workplace safety by adhering to company policies and industry regulations while performing tasks.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Paid attention to detail while completing assignments.

Call Center Representative

TelTech Telecommunication
01.2012 - 03.2012
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
  • Streamlined call flow processes for more efficient response times and increased productivity.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered prompt service to prioritize customer needs.

Hairstylist

First Choice Haircutter's
09.2009 - 01.2012
  • Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
  • Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
  • Processed payments, entering sales in register for prompt customer service.
  • Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
  • Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
  • Educated customers on products to maximize benefits.
  • Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
  • Increased salon revenue by upselling products and additional treatments during appointments.
  • Counted and documented opening and closing cash amounts daily.
  • Determined appropriate hair treatments based on conditions and textures.
  • Mixed pigments and used proper techniques to achieve desired color.
  • Suggested treatments and styles to suit customer appearance and fashion choices.
  • Maintained clean and organized work station, complying with health and safety standards.
  • Answered phone calls and emails to schedule client appointments.

Education

Diploma - Cosmetology

Algonquin College
Ottawa, ON
08.2009

Skills

    • Patience and Empathy
    • Health and Safety Training
    • Leadership Qualities
    • Quick Learner
    • Client consultation
    • Appointment Scheduling
      • Hair styling techniques
      • Customer Service
      • Positive attitude and enthusiasm
      • Cleaning and sanitation
      • Fast and efficient service worker

Languages

English
Native or Bilingual

Timeline

Lice Removal Technician

Nit Hunters
09.2018 - 02.2019

Home Daycare Provider

Self Employed
08.2014 - Current

Call Center Representative

TelTech Telecommunication
01.2012 - 03.2012

Hairstylist

First Choice Haircutter's
09.2009 - 01.2012

Diploma - Cosmetology

Algonquin College

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Elyzabeth Perron