Summary
Overview
Work History
Education
Skills
Timeline
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Elyssa Starchuk

Cranbrook,BC

Summary

A dedicated Human Service Worker student with a passion for advocating for marginalized people. Proven skills in organizing paperwork, and appointments. A creative thinker and problem-solver, adaptive at teamwork and open to new ideas. Known for people skills, active listening, being empathetic, and positive attitude.

Overview

22
22
years of professional experience

Work History

Owner

Kootenay Car Care
Grand Forks, BC
02.2007 - 06.2018
  • Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Identified needs of customers promptly and efficiently.
  • Interviewed, trained and supervised employees.
  • Created and implemented marketing and advertising strategies to support revenue goals and promote strategic growth.
  • Managed employee schedules and assigned tasks and responsibilities to employees.
  • Reviewed work orders and discussed with supervisors.
  • Coordinated deliveries of goods from suppliers in a timely manner.
  • Reviewed financial statements regularly to assess profitability of operations.
  • Estimated costs of vehicle repair.
  • Handled customer inquiries, complaints, and returns professionally.
  • Provided excellent customer service to ensure customer satisfaction.
  • Inspected vehicles for damage and recorded findings to facilitate repairs.

Cashier

Grand Forks LDB
Grand Forks, BC
06.2000 - 03.2008
  • Assisted customers by locating items and loading heavy purchases in vehicles.
  • Stocked shelves with new merchandise and checked for outdated or damaged items.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Stocked shelves with merchandise when needed.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Performed general office duties such as filing documents and answering phones.

Cashier

Pharmasave
Grand Forks, BC
06.1996 - 09.2000
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Stocked shelves with merchandise when needed.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Followed company security procedures for handling large sums of money.
  • Processed returned merchandise by strictly following store return and exchange procedures.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Greeted customers promptly and responded to questions.
  • Built and maintained productive relationships with employees.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.

Education

Course - Medical Terminology 2

Selkirk College
Castlegar, BC
06-2018

Course - Medical Terminology

Selkirk College
Castlegar, BC
02-2018

High School Diploma -

Grand Forks Secondary
Grand Forks, BC
06-1998

Certificate - Human Service Work

College of The Rockies
Cranbrook, BC

Skills

  • Customer Relations
  • Relationship Building
  • Staff Management
  • Verbal and Written Communication
  • Client Service
  • Employee Development
  • Marketing

Timeline

Owner

Kootenay Car Care
02.2007 - 06.2018

Cashier

Grand Forks LDB
06.2000 - 03.2008

Cashier

Pharmasave
06.1996 - 09.2000

Course - Medical Terminology 2

Selkirk College

Course - Medical Terminology

Selkirk College

High School Diploma -

Grand Forks Secondary

Certificate - Human Service Work

College of The Rockies

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Elyssa Starchuk