Elyssa Marie
North Hollywood
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
6
6
years of professional experience
Work History
City Carrier
USPS, United States Postal Service
01.2024 - Current
- Maintained safety standards while driving, resulting in zero accidents during tenure.
- Planned and cased mail in sequence of delivery for designated route.
- Collaborated with fellow carriers to ensure consistent service quality across the city.
- Navigated diverse weather conditions to deliver mail on time, demonstrating a strong commitment to job responsibilities.
- Delivered priority mail with punctuality, meeting critical deadlines for both residential and commercial clients.
- Collected mail from letter boxes on specific route both on foot and by vehicle.
- Balanced workload effectively during periods of staff shortages or increased demand due to seasonal fluctuations in mail volume.
Collections Agent
Westlake Financial Services
12.2019 - 01.2024
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Persistently reached out to customers with extremely past due accounts to recover lost revenue.
Education
North Hollywood High Shool
North Hollywood, CA06-2016
Skills
- Excellent multitasking
- Effective communication
- Collections
- Goals and performance
- Decision-making
- Call center experience
- Records maintenance
- Computer proficiency
- Assertiveness
- Customer service
- Active listening
Timeline
City Carrier
USPS, United States Postal Service
01.2024 - Current
Collections Agent
Westlake Financial Services
12.2019 - 01.2024
North Hollywood High Shool
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