Summary
Overview
Work History
Education
Skills
Languages
Awards
Languages
Certification
Timeline
Generic

Elyssa Riddell-Hill

Scarborough,ON

Summary

Assistant team lead with several years of diverse leadership experience in fast-paced retail environment. Customer-focused and computer-savvy professional with intense drive for quality and timeliness. Dedicated to modeling proficient and passionate work and leading productive, engaged teams to peak performance.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Assistant Team Lead

Dollarama
Scarborough, ON
10.2023 - Current
  • Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
  • Organized daily tasks for team members and provided feedback on their performance.
  • Provided guidance and mentorship to junior staff members as required.
  • Worked closely with management in order develop goals for the team which aligned with overall organizational objectives.
  • Managed multiple tasks simultaneously while meeting tight deadlines.
  • Delegated daily tasks to team members to optimize group productivity.
  • Resolved customer complaints and issues promptly, ensuring high levels of satisfaction.
  • Handled cash register transactions accurately while ensuring proper money handling procedures were followed at all times.
  • Prepared and closed out registered with accurate money handling and documentation of all values.
  • Conducted cash handling duties such as counting money, verifying deposits, cashing checks, and processing withdrawals accurately.

Cashier/Associate

Dollarama
Scarborough
10.2022 - Current
  • Greeted customers and answered any questions they had about the store's products and services.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Assisted customers with locating desired items within store locations.
  • Organized shelves according to company standards and specifications.
  • Regularly monitored store shelves to ensure product availability, restocking and rotating merchandise as needed.
  • Arranged items in favorable positions and areas of store to attract customers and optimize sales.

Education

Bachelor of Arts - Criminology

Toronto Metropolitan University
Toronto
06-2025

High School Diploma -

RH King Academy
Scarborough
06.2020

Skills

  • Leadership
  • Customer Service
  • Cash Handling
  • Merchandising
  • Numeracy
  • Multitasking
  • Flexibility
  • Reliability
  • Team Supervision
  • Sales expertise
  • Problem-Solving
  • Organizational Skills
  • Teamwork
  • Communication

Languages

English

Awards

Ontario Scholar, Maintained an average of 90% throughout secondary school courses

Languages

English
Native/ Bilingual

Certification

Standard First Aid - CPR A - AED

Timeline

Assistant Team Lead

Dollarama
10.2023 - Current

Cashier/Associate

Dollarama
10.2022 - Current

Bachelor of Arts - Criminology

Toronto Metropolitan University

High School Diploma -

RH King Academy

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Elyssa Riddell-Hill