Elyse Walsh
Oshawa,ON
Summary
Dynamic and results-oriented professional with extensive experience in customer service and barbering, notably at Nordia and Tommy Guns Barbershop. Excelled in conflict resolution and customer relationship management, enhancing customer loyalty and retention. Proficient in Microsoft Office Suite and adept at creating welcoming environments, demonstrating a blend of excellent interpersonal skills and technical abilities. Achieved high customer satisfaction ratings, underlining a commitment to quality and service excellence.
Overview
2024
2024
years of professional experience
Work History
Customer Service Representative
Nordia
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Barber
Self Employed Services
- Maintained a clean and hygienic work environment by regularly sanitizing tools, equipment, and workstations.
- Developed long-lasting relationships with clients, resulting in a high rate of customer retention and loyalty.
- Answered incoming telephone calls and scheduled appointments for clients.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
Barber
Tommy Guns Barbershop
01.2023 - 10.2023
- Maintained a clean and hygienic work environment by regularly sanitizing tools, equipment, and workstations.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Developed long-lasting relationships with clients, resulting in a high rate of customer retention and loyalty.
- Continually honed personal barbering techniques to deliver consistent quality across all services provided to clients.
- Enhanced client satisfaction by providing personalized haircuts and grooming services based on individual preferences.
- Provided expert advice on hair care routines, product recommendations, and at-home maintenance tips for clients.
- Styled hair according to customer preferences.
- Consistently received positive performance reviews from guests.
- Handled administrative tasks such as appointment scheduling, inventory management, and cash handling to ensure smooth salon operations.
- Demonstrated knowledge of latest industry trends, tools and techniques to meet diverse customer preferences.
- Mentored junior barbers by sharing expertise on cutting techniques and best practices for maintaining a professional image within the salon environment.
- Provided exceptional customer service by addressing any concerns or issues promptly, ensuring clients left the salon feeling satisfied with their experience.
- Stayed up-to-date with current trends in men''s grooming by participating in industry events, conferences, and training sessions.
- Counted and documented opening and closing cash amounts daily.
- Resolved guest complaints about service or style.
- Managed complex appointment schedule for high-volume client base.
- Distributed business cards outside of salon to generate new business.
- Maintained high cleanliness standards in work area, ensuring welcoming environment for clients.
Education
Hair - Hair
Marcia College Hair And Esthetics
Scarborough ON 06.2009
Highschool - Ontario Education
Donald A.Wilson
Whitby, ON06.2008
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
- Problem Resolution
- Call center experience
- Computer Proficiency
- Conflict Resolution
- Money handling abilities
- Complaint Handling
- Microsoft Excel
- Complaint resolution
- Payment Processing
- Client Relations
- Customer satisfaction measurement
- Professional telephone demeanor
- Call Center Operations
- Call Management
- Product Knowledge
- Paperwork Processing
- Scheduling
- Microsoft Outlook
- Appointment Scheduling
- Customer Relationship Management (CRM)
- Data Collection
- Microsoft PowerPoint
- Microsoft Office Suite
- Documentation
- Live chat support
- Clerical Support
- Technical Support
- Building rapport
- De-Escalation Techniques
- Multi-line phone talent
- Coordination
- Assertiveness
- Sales expertise
- Order Fulfillment
- Research
- Spreadsheets
- Retail store support
Languages
English
Native or Bilingual
Timeline
Barber
Tommy Guns Barbershop
01.2023 - 10.2023
Customer Service Representative
Nordia
Barber
Self Employed Services
Hair - Hair
Marcia College Hair And Esthetics
Highschool - Ontario Education
Donald A.Wilson
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