Summary
Overview
Work History
Education
Skills
Affiliations
Certification
References
Timeline
Generic

Elyse Stacey

Vancouver,Canada

Summary

Dynamic Office Administrator with a proven track record at Illuma Law Corporation, excelling in office management and employee training. Adept at enhancing operational efficiency and fostering team collaboration, I leverage strong Microsoft Office skills to deliver impactful presentations and streamline processes, ensuring compliance and superior customer service.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Office Administrator/Client Services/Human Resources Manager

Illuma Law Corporation
Vancouver, BC
10.2024 - Current
  • Monitored office equipment maintenance contracts ensuring all equipment is serviced regularly according to manufacturer's guidelines.
  • Provided assistance with the planning of events such as staff meetings or conferences.
  • Ordered office furniture when necessary following approval from management team.
  • Maintained supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
  • Greeted visitors warmly, handled inquiries and provided general information about the company.
  • Scheduled appointments for senior management team members using Outlook calendar system.
  • Prepared presentations using Microsoft Office applications such as Word, Excel, and PowerPoint.
  • Filtered emails based on importance and escalated issues to leadership.
  • Coordinated with IT department to resolve technical issues and maintain office software updates.
  • Greeted visitors warmly upon arrival at the office premises.
  • Processed invoices on a timely basis according to established procedures.
  • Ensured compliance with applicable laws regarding employment practices.
  • Coordinated and managed daily administrative operations of the office.
  • Developed strong relationships with clients through excellent customer service skills.
  • Answered incoming calls in a professional manner, directed callers to appropriate personnel or department, or took messages as needed.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Recruited and trained new employees to meet job requirements.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Identified, screened and interviewed potential employees.
  • Conducted background checks and reference checks of prospective employees.
  • Organized orientation sessions for new hires and provided them with onboarding information.
  • Organized team building activities to foster collaboration among staff members.
  • Used HR website and other media to communicate HR processes, increasing understanding and consistent use.
  • Handled sensitive employee and company information with highest level of confidentiality and discretion.
  • Investigated workplace issues with professionalism and sensitivity and detailed incidents in reports to senior executives.
  • Handled employee discipline and termination to address policy infractions.
  • Coordinated employee benefits programs, including health insurance and retirement plans.
  • Scheduled meetings with employees to address concerns and grievances.

Office Services File Clerk

Singleton Reynolds LLP
Vancouver, BC
04.2024 - Current
  • Organize, identify, and archive records and documents
  • Retrieve files and data as requested from superiors
  • Created and maintain efficient filing system

Research Assistant

The University of Toronto
Toronto, ON
09.2022 - 04.2023
  • Retained meticulous record of measurements and data via excel spreadsheet
  • Facilitated in data analyses
  • Independently designed own weekly work schedule to meet performance goals
  • Developed collaborative environment with peers and superiors
  • Strengthened technical skills working with 3D software

Assistant Excavator

The University of Toronto
Toronto, ON
07.2022 - 08.2022
  • Worked with peers to monitor setup and operation of totalstation
  • Refined attention to detail through identifying and cataloging excavation items
  • Coordinated team members and delegated tasks among peers

Sales Associate/Customer Service Representative

Mavi Jeans
Vancouver, BC
08.2020 - 09.2021
  • Client-facing role, enhanced interpersonal skills
  • Cultivated a clientele through personalized customer service
  • Educated and answered customer’s questions through use of product knowledge and company policies
  • Oversaw and monitored store transfers and closing of store

Receptionist/Stylist Assistant

Blo
Vancouver, BC
06.2017 - 12.2018
  • Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Greeted visitors and provided them with assistance.
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Provided excellent customer service at all times while interacting with both internal and external customers.
  • Scheduled appointments for clients, customers, and other visitors.
  • Scheduled and confirmed appointments.
  • Handled customer inquiries and complaints, providing timely and appropriate solutions.

Education

Honours Bachelor of Science - Double Major in Psychology And Anthropology

The University of Toronto
Toronto, ON
04.2023

Skills

  • Office management
  • Event planning
  • Inventory management
  • Microsoft Office
  • Customer service
  • Employee training
  • Filing systems
  • Technical troubleshooting
  • Performance evaluation
  • Team collaboration
  • Onboarding processes
  • Human resources
  • Schedule and calendar management
  • Performance improvement
  • Office administration
  • Time management
  • Processing expenses
  • Mail handling
  • Financial services support
  • Staff management
  • Effective work ethic
  • Clear communication
  • Detail-oriented
  • Adaptable
  • Collaborative
  • Customer service
  • Field and laboratory research
  • MS Office: Word, Excel, Outlook, PowerPoint, Teams

Affiliations

  • Reading and Book Club
  • Cycling
  • Traveling
  • Baking
  • Mindfulness and Mediation

Certification

  • Work Smarter with Microsoft Word, 2025

References

References available upon request.

Timeline

Office Administrator/Client Services/Human Resources Manager

Illuma Law Corporation
10.2024 - Current

Office Services File Clerk

Singleton Reynolds LLP
04.2024 - Current

Research Assistant

The University of Toronto
09.2022 - 04.2023

Assistant Excavator

The University of Toronto
07.2022 - 08.2022

Sales Associate/Customer Service Representative

Mavi Jeans
08.2020 - 09.2021

Receptionist/Stylist Assistant

Blo
06.2017 - 12.2018

Honours Bachelor of Science - Double Major in Psychology And Anthropology

The University of Toronto

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Elyse Stacey