Elyse Mitchell
Quathiaski Cove,Canada
Summary
Results-oriented Operations and Camp Management professional with expertise in medium-scale industrial camp operations in remote environments. Excels in optimizing processes, enhancing operational efficiency, and maintaining quality assurance standards. Experienced in budget management, cost control, and resource allocation to meet objectives. Demonstrates strong leadership in fostering accountability and safety within diverse teams.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Camp services lead
Skeena resources at Eskay creek
03.2025 - Current
- Managed 3 industrial camps with several satellite buildings with total of 450 rooms
- Managed food and beverage operations to ensure quality service and customer satisfaction.
- Directed housekeeping operations to maintain cleanliness and organization across facilities.
- Trained and recruited supervisors and lead hands, setting clear goals to enhance team effectiveness
- Hiring, training, performance management
- Coaching and mentoring of supervisory team
- Negotiate and manage contract services
- Manage vendors and ensure contractual compliance
- Updated and created SOPs to standardize operations and improve compliance
- Assisted in competitive tender and RFP processes to secure optimal service contracts
- Work closely with local indigenous groups
- Support travel and manage logistics
Camp Services Superintendent
Newmont -Brucejack
Smithers, BC
08.2023 - 03.2025
- 3 industrial camp sites with over 900 beds
- Oversee all logistics and transportation of employees for 3 sites
- Oversee food and beverage for 3 sites
- Budget management and creation
- Responsible for 150 employees
- Training, recruitment, goal setting for supervisors and lead hands
- Update and create SOPs
- Work closely with local indigenous groups
- Hiring, training, performance management
- Coaching and mentoring of supervisory team
- Managed RFI and RFP processes
- Negotiate and manage contracts
General Manager
Cather's Cove Off Grid Resort
Sonora Island, BC
04.2015 - 08.2023
- Marketing
- Create and manage budget
- Group Sales
- Canoe, kayak, nature guide
- Customer Service, First Aid
- Marketing and budgeting
- Creating and maintaining Landscaping and Vegetable gardens
- Reservations and bookings
- Off season care taking
- Hire and train staff
- Live onsite and available 24/7
General Manager
Winston Lodge, Winston Bar and Bistro
Golden, BC
11.2022 - 04.2023
- Worked in a seasonal position during peak periods
- Oversee daily operations of 21 rooms over 2 buildings
- Oversaw 150 seat restaurant in conjunction with bar manager
- Managed budget
- Hiring, training and coaching of all staff
- Coordinated upgrades, maintenance projects
- Inventory management and ordering
- Developed new SOPs, fire plans, operations manual
General Manager
Quatsino Lodge and Eagle Manor
Quatsino, BC
01.2022 - 09.2022
- Contract ending September 2022
- Assisted in transitioning the properties to new ownership
- Developed and upgraded SOPs and safety plans
- Supervised kitchen staff, housekeeping, and guides
- Hired and trained new staff
- Worked with suppliers to transition the properties to industry standards in Housekeeping and kitchen
- Worked closely with new owners with phased development plan and expansion goals
- Attended trade shows to promote the businesses
- Daily contact with clients new and old to work on retention through the transitions
- Responsible for 22 rooms in 2 buildings
- Oversaw kitchen/dining room operations
General Manager
Embarc Resorts
Ucluelet, BC
03.2019 - 06.2021
- Managed all aspects of resort including guest services, housekeeping, concierge and maintenance, finance
- Set and managed yearly resort budget
- Work with yield management to maximize occupancy
- Scheduling, hiring, training of all staff in all departments
- Maintained high level of standards through housekeeping audits
- Awarded most improved resort for 2019 in tier 1 of all Diamond Resorts
- Assist all departments as needed
- Coordinate yearly preventative maintenance, deep cleans and reserve projects
- On call 24/7
- Sat on Strata counsel for resort property of 88 units, with full-time residents and 3 to 4 separate business interests for 2.5 terms, finishing as Strata Vice President
- Maintained excellent PDS scores throughout employment
Housekeeping Supervisor
Taylor Maid Services
Whistler, bc
01.2012 - 03.2018
- Residential and commercial cleaning
- Deep cleans
- Customer Service
- Key Holder
- Scheduling of staff
- Inspections
- Invoicing
- Meeting new clients and offering quotes
- Supervision of team of 6
Guest Service Coordinator
Big Bay Landing
Stuart Island, BC
12.2016 - 05.2017
- Supervised 12 employees, managing scheduling, hiring, and training.
- Worked in a seasonal position, assisting with various tasks during peak periods.
- Oversaw housekeeping, front of house, and spa departments to ensure seamless operations.
- Coordinated event weekends for 80 guests, arranging transportation, accommodations, activities, and food preferences.
- Provided caretaking services during off-season, maintaining property and ensuring safety.
- Off season caretaking
Education
Bachelor's - Outdoor Adventure Leadership
Laurentian University
Greater Sudbury, ONSkills
- Camp Operations
- Catering Coordination
- Food Safety
- Transportation Management/logistics
- Supply Chain and procurement
- Inventory Control
- Maintenance coordination and planning
- Labor Cost Analysis
- Profit & Loss
- Office Management
- Leadership and coaching
- Staff Onboarding
Certification
- Class 4 Unrestricted license with advanced driver training
- Supervising for Safety, 04/01/24, Present
- Work safe course
- WHMIS Certification, 06/01/24, 06/30/27
- Food safe level 1
- Smart Serve
- Kayak Guide
- Canoe Guide
Languages
English, Advanced
Personal Information
Willing To Relocate: Anywhere
Timeline
Camp services lead
Skeena resources at Eskay creek
03.2025 - Current
Camp Services Superintendent
Newmont -Brucejack
08.2023 - 03.2025
General Manager
Winston Lodge, Winston Bar and Bistro
11.2022 - 04.2023
General Manager
Quatsino Lodge and Eagle Manor
01.2022 - 09.2022
General Manager
Embarc Resorts
03.2019 - 06.2021
Guest Service Coordinator
Big Bay Landing
12.2016 - 05.2017
General Manager
Cather's Cove Off Grid Resort
04.2015 - 08.2023
Housekeeping Supervisor
Taylor Maid Services
01.2012 - 03.2018
Bachelor's - Outdoor Adventure Leadership
Laurentian University