Elyse McKillian
Inglewood
Summary
Dynamic office manager with extensive experience at Dr. Mary Jo Frazier D.D.S, excelling in patient scheduling and insurance claims processing. Proven ability to enhance customer service and streamline operations, while effectively managing inventory and budgets. Recognized for leadership in fostering a collaborative team environment and ensuring compliance with health regulations.
Overview
30
30
years of professional experience
Work History
Office Manager
Dr. Mary Jo Frazier D.D.S
Santa Monica
04.2013 - Current
- Managed office operations for a busy dental practice.
- Scheduled patient appointments and maintained the calendar efficiently.
- Handled patient inquiries and provided exceptional customer service.
- Coordinated billing and insurance claims with accuracy.
- Maintained inventory of dental supplies and equipment.
- Supervised office staff and delegated tasks effectively.
- Ensured compliance with health regulations and safety standards.
- Organized patient records and maintained confidentiality diligently.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Managed office inventory and placed new supply orders.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Supervised staff members, organized schedules and delegated tasks.
- Managed office budget to handle inventory, postage and vendor services.
Front Office Manager/Hygiene Coordinator
Back Office Dr. Rick Glassman D.D.S
01.2007 - 11.2012
- Process insurance claims
- Coordinate hygiene appointments
- Patient billing and daily deposits
- Process payroll
- Coordinate deliveries of N202 and 02 tanks
- Assist Doctor in implant and perio surgeries
- Sterilize instruments
- Make sure office is OSHA compliant
- Provided leadership to ensure that all Front Office team members are delivering excellent customer service.
- Monitored office inventory to maintain supply levels.
Back Office/Front Office Assistant
Dr. Robert Nixon Cosmetic & Comprehensive Restorative Dentistry
01.2000 - 01.2007
- Clinical duties included sterilizing and preparing instrument trays
- Take and develop x-rays, maintain and service x-ray machine
- Patient scheduling, maintain charts and patient recalls
- Patient billing, insurance claims and daily deposits
Front Office Assistant
Dr. Robert Posek, Dr. Jeffery Donlevey Oral and Maxillofacial Surgery
01.2004 - 01.2005
- Responsibilities include all patient scheduling, billing and post-op Calls
- Completing insurance forms, accounts payable and fee collections
- Patient preparation and set-up for oral surgery procedures
- Educate patients on proper post-op and oral care
- Use Windent Microsoft software to generate patient accounts and charts
- Prepare and verify daily bank deposits
Back Office/Front Office Assistant
Dr. Emily Mangohig
01.1996 - 01.2000
- Duties consisted of composite and amalgam fillings
- Take and pour impressions for bleaching treatment
- Conduct fluoride treatment on pedo patients
- Recall Patience for prophy appts
Education
Dental Assitanting Program
Bryman College
Winnetka, CA01.1996
General Education - Highschool
St.Mary's Academy
Inglewood, CA06-1995
Skills
- Office administration
- Insurance claims processing
- Patient scheduling
- Inventory management
- Budget management
- Customer service
References
Available upon request
Timeline
Office Manager
Dr. Mary Jo Frazier D.D.S
04.2013 - Current
Front Office Manager/Hygiene Coordinator
Back Office Dr. Rick Glassman D.D.S
01.2007 - 11.2012
Front Office Assistant
Dr. Robert Posek, Dr. Jeffery Donlevey Oral and Maxillofacial Surgery
01.2004 - 01.2005
Back Office/Front Office Assistant
Dr. Robert Nixon Cosmetic & Comprehensive Restorative Dentistry
01.2000 - 01.2007
Back Office/Front Office Assistant
Dr. Emily Mangohig
01.1996 - 01.2000
Dental Assitanting Program
Bryman College
General Education - Highschool
St.Mary's Academy