Summary
Overview
Work History
Education
Skills
Languages
Software
Certification
Work Preference
Accomplishments
Websites
Work Availability
Interests
Timeline
Hi, I’m

Elyse Lybbert

Langdon (Calgary)
Remember that not getting what you want is sometimes a wonderful stroke of luck.
Tenzin Gyatso, Fourteenth Dalai Lama
Elyse Lybbert

Summary

I am a dynamic customer service leader looking for my next challenge. I have a people focus leadership style that has proven it's effectiveness over the course of my career.

My solid background in client management and track record of maintaining strong client relationships. Proven ability to implement strategic initiatives that enhance client satisfaction and retention. Demonstrated communication and problem-solving skills in high-pressure environments. Results-oriented client management professional with history of driving client satisfaction and loyalty through strategic relationship-building. Known for fostering collaborative team environments and adapting to changing client needs. Expertise in communication, negotiation, and delivering client-focused solutions.

Professional client management expert with solid experience in fostering strong client relationships and driving business growth. Known for strategic approach, adaptability, and effective collaboration within teams to achieve results. Skilled in client communication, project management, and solving complex problems, ensuring client satisfaction and loyalty. Dependable and responsive to evolving business needs, delivering consistent value and outcomes.

Overview

15
years of professional experience

Work History

MTE Logistix

Client Manager/Business Development
08.2017 - 12.2024

Job overview

  • While supporting 75+ accounts across 4 locations
  • Delivered exceptional customer service by proactively anticipating client needs and providing tailored solutions.
  • Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
  • Established trust with clients through consistent follow-up and a commitment to understanding their unique business needs.
  • Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
  • Implemented new processes to streamline workflow and improve overall efficiency within the team.
  • Organized daily workflow and assessed appropriate staffing to provide optimal service.
  • Partnered with business leaders to deliver services that support company objectives and consistent with corporate values.
  • Collaborated with cross-functional teams to identify opportunities for growth and expansion of services offered.
  • Trained new employees on company policies, procedures, and best practices, ensuring seamless integration into the team dynamic.
  • Achieved revenue targets consistently by identifying upselling opportunities and securing long-term contracts with key accounts.
  • Managed a diverse portfolio of clients, ensuring optimal results by tailoring strategies to individual needs.
  • Provided comprehensive reports on account performance, offering insight into areas of improvement and potential growth opportunities.
  • Enhanced client satisfaction by effectively addressing concerns and resolving issues in a timely manner.
  • Collaborated with finance department on invoicing accuracy for applicable products, services, software, and logistics.
  • Developed new employees and on-going performance assessment of current employees.
  • Spearheaded initiatives aimed at improving overall client satisfaction, resulting in increased retention rates and positive referrals from existing customers.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
  • Implemented systems and procedures to increase sales.
  • Compiled and analyzed data to determine approaches to improve sales and performance.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Prepared sales presentations for clients showing success and credibility of products.
  • Managed revenue models, process flows, operations support, and customer engagement strategies.

Calmont Truck Centre Calgary

Sales Coordinator
09.2012 - 08.2014

Job overview

  • Solely responsible for maintaining vehicle inventories in up to three locations. Weekly Audits of on ground assets, assisting sales team with various sale documents. Processing final documents for vehicle sales, register and Pro-rate vehicles, ensure vehicles are properly inspected when they arrive to the dealership. Updating and maintaining the website, including all photos of sales vehicles. Maintain the vehicle file with all pertinent documents, issue and process purchase orders, assist with special event planning, & data entry to ADP (CDK)
  • Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
  • Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
  • Streamlined sales processes for improved efficiency and customer satisfaction.
  • Served as a liaison between internal departments such as production, logistics, finance, ensuring seamless end-to-end management of client accounts.
  • Organized trade shows, conferences, and networking events to increase brand exposure and generate leads.
  • Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.

Direct Distribution

Office Manager
02.2010 - 09.2012

Job overview

  • handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Developed and maintained knowledgeable and productive team of employees.
  • Collaborated with manufacturing and supply chain management.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
  • Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Increased customer satisfaction by ensuring orders were accurately and promptly fulfilled, leading to repeat business and positive reviews.
  • Facilitated collaboration between different departments to streamline processes and improve communication, leading to fewer errors and delays.
  • Conducted research to address shipping errors and packaging mistakes.
  • Led improvement initiatives to advance operational efficiencies and increase revenue.
  • Tracked production and quality control systems to proactively identify deficiencies.
  • Integrated warehouse operations with existing and new business processes.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Took ownership of customer issues and followed problems through to resolution.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Followed through with client requests to resolve problems.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Kept accurate records to document customer service actions and discussions.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

Education

ENCORE

Grade 12

Skills

  • Client services
  • Team oversight
  • Strategy development
  • Client profile building
  • CRM software proficiency
  • Coaching personnel
  • Customer service
  • Account management
  • Staff training and development
  • Relationship building
  • New hire onboarding
  • Salesforce software
  • Database management
  • Contract management
  • Inventory management

Languages

English
Native or Bilingual

Software

Excel

Word

Maves

AS400

Salesforce

TMS

Certification

  • Class 3 License - Obtained in 2011
  • Q endorsement - Obtained in 2011
  • Managing Depression in the workplace 2018 (Linkedin)
  • Delivering employee feedback (Linkedin) 2021
  • Leading your team through change 2021(Linkedin)

Work Preference

Work Type

Full TimeContract Work

Work Location

On-SiteRemoteHybrid

Important To Me

Career advancementCompany CulturePersonal development programsTeam Building / Company RetreatsWork from home optionWork-life balance

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 15 staff members.
  • Documented and resolved inventory issue which led to which lead to our organization/client saving $500,000.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests

Painting

Gardening

Making Jewlery

Reading

Spending time with my dog

Timeline

Client Manager/Business Development

MTE Logistix
08.2017 - 12.2024

Sales Coordinator

Calmont Truck Centre Calgary
09.2012 - 08.2014

Office Manager

Direct Distribution
02.2010 - 09.2012

ENCORE

Grade 12

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Elyse Lybbert