Elyse Lamontagne-Tucciarone

• Communicate detailed technical and operational directions in project visions, challenges and solution management
• Develop strategies for problem resolution to enhance customer satisfaction and sales retentions.
• Streamline project management processes by implementing agile methodologies, resulting in increased efficiencies and team collaboration
• Facilitate regular progress meetings with stakeholders and trades to maintain transparency, address concerns, and ensure alignment with key decisions
• Prioritize task bases on urgency, complexity, and available skilled personnel / trades
• Develop comprehensive project plans for successful execution and timely delivery of projects within budget constrains
• Manage and delegate proper cross-functional realms to ensure effective communication and collaboration throughout the project lifecycle
• Coordinate and manage material procurement and required services for projects within budget requirements and client expectations.

• Improve customer satisfaction and increased client retention by implementing strategic account plans with tailored solutions with field representatives
• Communication lead between key account managers and clients to help forecast and support post sales issues, product availability, quality complaints, and general order management for key accounts
• Provide exceptional account management and timely issue resolution
• Lead business facilitator for editing, updating and communicating departmental SOPs (Standard Operating Procedures) in liaison with the department of Regulatory Affairs and Global Initiatives to optimize standard procedures and efficiencies
• Additional Initiatives: Editor-in-Chief for 10th year Anniversary Edition Newsletter for the department Operations
• Worked collaboratively with Communication Manager to ensure compliance for U.S and European distribution of Newsletter

Awards & Recognition:

• Recipient of the Vision Award for the Special Edition Newsletter initiative.

• Market panning and contract analysis and compliance for key National Group Purchasing Organizations such as Medbuy and Healthpro
• Prepare and coordinate proposals in response to National RFP/RFQs (Requests for Proposals and Quotations in collaboration with Sales and Marketing.
• Lead in contract compliance such as price increase, volume commitment analysis and management via CRM, Siebel, SAP and various Adhoc reporting tools
• Contract management for GPO and quarterly enhancement and reporting data analysis, annual reconciliation of contract commitments and overall strategic planning
• Coordinate key accounts and customer business reviews and presentations with Sales and Marketing.
• Facilitated communication between different departments in order to resolve issues quickly.

• Sales strategy alignment with key accounts working collaboratively with Account Managers and Marketing for cross-sell and up-sell opportunities using Business Objects, Siebel, and JDE reporting applications
• Plan and execute quarterly and yearly key account meetings with Sales and Marketing for strategic panning and client retention
• Contract Pricing analysis, order management, and forecasting of product availability
• Post sales issue resolution and management such as Quality Assurance discrepancies and Account Receivables
• Point of contact for Baxter’s Instrument Services for key account in Quebec and Maritime portfolio
• Additional responsibilities and initiative: Member of the AFTER HOURS EMERGENCY RESPONSE TEAM for BioScience SAP Programs (On-Call National Responsibility) Project Lead for Marketing and support for Fairshare Management Programs ie: Procytox, Clinimix, and Clearlink Participate in onsite meetings and Ii-Service initiative for key account hospitals with field representatives and Business Development Directors
• Collaborate with HR for New Employee Training and Interviewing
• Process Lead contact between customers and newly lauched GHX Web Connect

Awards & Recognitions:

• Recipient of the 2005 Account Team of the Year Award
• Recipient of the 2004 Account Team of the Year Award
• Recipient of 7 Bravo Bronze Nomination for Outstanding Performance

• Participate in new product launcher with Marketing i.e.: Nexus Medical information management using MEDICA database and providing patients, pharmacist and Health Care Professionals Medical Information on products i.e
• Symbicort Account Receivables for Sales and Marketing Notification and Issue Management for online product literature
• Update and update AZ SOP training manuals with current and updated Standard Operating Procedures.
• Analyzed customer data and identified trends in purchasing behavior.