Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Ely Rose Gallema

Edmonton

Summary

Friendly candidate with passion for providing excellent customer service and facilitating guest satisfaction. Hardworking and flexible individual takes reservations, assigns rooms and handles payments. Outstanding multitasker with in-depth knowledge of travel planning software. Customer-oriented team member with strong background in customer relations and administrative support. Seamlessly provides check-in and check-out processes and assists guests in friendly, courteous manner. Committed to leaving great, lasting impression.

Overview

6
6
years of professional experience

Work History

Hotel Front Desk Receptionist

MHOTEL
01.2018 - 11.2023
  • Collected room deposits, fees, and payments.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Collaborated with team members to handle guest requirements from check-in through check-out.
  • Resolved service-related problems and documented actions in system.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Confirmed relevant guest information and payment methods to prevent fraud.

Education

Bachelor of Science - Hotel And Restaurant Management

Kalinga State University
Phillipines
03.2014

Skills

  • Revenue Management
  • Switchboard Operation
  • Customer Service
  • Data Entry
  • Transaction Processing
  • Guest Relations
  • Payment Processing
  • Invoicing and Billing
  • File Management
  • Payment Collection

Languages

English
Professional Working

Timeline

Hotel Front Desk Receptionist

MHOTEL
01.2018 - 11.2023

Bachelor of Science - Hotel And Restaurant Management

Kalinga State University

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Ely Rose Gallema