Elya Brown
Kelowna
Summary
Professional content creator with strong expertise in social media strategy and digital storytelling. Skilled in content ideation, graphic design, and video production, ensuring impactful and engaging brand presence. Highly collaborative team player, adaptable to changing needs, and focused on delivering measurable results. Known for creativity, reliability, and keen eye for emerging trends.
Overview
7
7
years of professional experience
Work History
Server/Bartender
Black Mountain Golf Course
03.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Social Media Influencer
Self Employed
09.2021 - Current
- Worked with high end companies such as Prada, YSL, L'Oreal Paris and Dyson.
- Created and curated published content for feed and stories across social media channels.
- Formulated high-quality written storytelling and visual content for social media campaigns.
- Experience with Canva, Notion, LinkedIn, Tik Tok, Instagram, X, and Facebook
- Maintained social media accounts by keeping content engaging, fresh, educational and entertaining.
- Posted testimonials, promotional content and consumer experiences to social media platforms to garner comments and likes.
- Led live social media events, increasing real-time engagement with brand's audience.
Cleaner
Clean Sweeps
06.2020 - Current
- I co-own a cleaning company which is partnered with my mother's Airbnb company.
- Currently clean in the summer time once a week.
- Used time management and efficient cleaning methods to meet deadlines.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
Delivery Driver
Domino's Pizza
07.2021 - 10.2021
- Fostered positive working relationships with regular customers.
- Collaborated with team members and contributed to team efforts by supporting other workstations during shift.
- Anticipated customers' questions and complaints and skillfully handled concerns.
Babysitter
N/A
04.2021 - 08.2021
- Communicated positively with children and guardians.
- Maintained updated list of emergency contact information and child's health information in case of emergencies.
- Balanced playtime and limited screen time to support development of fine motor, gross motor and cognitive skills.
Hostess
Cactus Club Cafe
03.2018 - 07.2021
- Maintained customer satisfaction and increased drink sales by directing customers to bar area while waiting for tables.
- Reported concerns about intoxicated guests to management to contribute to safe and welcoming environments for patrons.
- Assisted FOH and BOH staff with preparing for events to coordinate smooth execution to maximize guest satisfaction.
- Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
Education
No Degree - Digital Communications And Media
Okanagan College
Kelowna, BC01-2028
Skills
- Persuasive Selling
- Problem Solving
- Creative Thinking
- Product Recommendations
- Decision Making
- Team Building
- Attention to Detail
- Customer Engagement
- Dependable and Cooperative
- Verbal and Written Communication
- Critical Thinking
- Time Management
- Relationship Building
Technical Experience
- Facebook, Instagram, & Tik Tok insights/analytics
- Google Powerpoint Slides/Docs
- Canva
- Shopify
- SEO
- Twitter/X
- Notion
Timeline
Server/Bartender
Black Mountain Golf Course
03.2024 - Current
Social Media Influencer
Self Employed
09.2021 - Current
Delivery Driver
Domino's Pizza
07.2021 - 10.2021
Babysitter
N/A
04.2021 - 08.2021
Cleaner
Clean Sweeps
06.2020 - Current
Hostess
Cactus Club Cafe
03.2018 - 07.2021
No Degree - Digital Communications And Media
Okanagan College
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