Elizabeth Hernandez Diaz

Set up, repair, monitor, and maintenance of machinery to ensure its proper working to prolong life of each piece of machinery. Constant monitor of line machinery equipment and products to ensure the customer satisfaction and quality standards.

Presented results of financial analyses to clients verbally and in written form. Provided strategic planning advice and financial guidance to customers. Performed complex financial analyses on customer contracts and billing cycles.

Managed high levels of call flow and responded to technical support needs and troubleshooting. Translated complex technical issues into digestible language for non-technical users. Assisted customers in identifying issues and explained solutions to restore service and functionality.

Recognized and reported defective material and equipment to shift supervisor. Monitored staff to guarantee correct methods and standards for quality and safety were being met.