Elvis Ntada
Toronto,Canada
Summary
Resourceful and motivated business student pursuing a diploma in Business at George Brown College. Built a strong foundation in marketing, customer engagement, and brand management. Demonstrated ability to lead, coordinate, and execute marketing initiatives through academic and practical experience. Implemented customer service strategies and resolved issues efficiently. Adept at collaborating with teams to achieve business goals and enhance client satisfaction. Proficient in digital marketing strategy, Microsoft Office tools.
Overview
8
8
years of professional experience
Work History
Guest Service Agent
Best Western Plus
09.2022 - 01.2023
- Assisted guests with check-ins, account inquiries, and provided tailored services.
- Acted as liaison between guests and hotel departments to address special requests.
- Maintained records of customer interactions and resolved issues promptly.
- Collected room deposits, fees, and payments with accuracy.
Customer Service Representative
Clickers Travels International
03.2021 - 09.2021
- Addressed travel inquiries and resolved complaints, enhancing customer retention.
- Promoted tour packages and special deals through personalized engagement.
- Operated CRM tools to log interactions and streamline service workflows.
- Resolved booking issues while maintaining a high level of customer satisfaction.
Sales Person
Miabet Supermarkets
01.2015 - 12.2017
- Engaged customers in social conversations to foster a positive experience.
- Built lasting relationships with clients and upsold products effectively.
- Delivered personalized service, generating repeat business and referrals.
Education
Ontario College Diploma - Business Marketing
George Brown College
Toronto, ON08-2025
BBA - Business Administration
Brandon University
Brandon, MB04-2023
Certificate - Diploma In Computer Applications
NIIT
Benin, Nigeria07-2022
Certificate - Google IT Support Professional Certificate
Coursera
06-2022
High School Diploma -
Evbokabua Mixed Secondary School
Edo Sate, Nigeria08-2020
Skills
- B2B Marketing
- QuickBooks
- Business Communications
- Microsoft Excel
- Team player mentality
- Administrative skills
- Guest communication
- Problem Solving
- Listening skills
- Office 365
- Invoice processing
- Time Management
- Customer service
Languages
English
Timeline
Guest Service Agent
Best Western Plus
09.2022 - 01.2023
Customer Service Representative
Clickers Travels International
03.2021 - 09.2021
Sales Person
Miabet Supermarkets
01.2015 - 12.2017
Ontario College Diploma - Business Marketing
George Brown College
BBA - Business Administration
Brandon University
Certificate - Diploma In Computer Applications
NIIT
Certificate - Google IT Support Professional Certificate
Coursera
High School Diploma -
Evbokabua Mixed Secondary School
Similar Profiles
Victor SCHALLVictor SCHALL
Réceptionniste de nuit Polyvalent at Best Western PlusRéceptionniste de nuit Polyvalent at Best Western Plus
Dina RosaDina Rosa
Housekeeping Room Attendant at BEST WESTERN PLUSHousekeeping Room Attendant at BEST WESTERN PLUS
Sujata MajhiSujata Majhi
Housekeeping cleaner at Best Western PlusHousekeeping cleaner at Best Western Plus