ELVIS OMOREGIE
Winnipeg,MB
Summary
Motivated and detail-oriented professional with a proven ability to handle sensitive information with discretion while maintaining a high standard of accuracy and compliance. Skilled in investigating discrepancies, verifying documentation, and providing clear, respectful communication with clients. Experienced in managing high volumes of inquiries, resolving issues efficiently, and ensuring a smooth, positive customer experience. Brings strong organizational skills, a proactive mindset, and the ability to thrive in fast-paced, deadline-driven environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service
Costco
Winnipeg, MB
07.2023 - Current
- Answer incoming calls from members regarding online orders, product issues, or account questions.
- Calmly de-escalate disputes or concerns over return eligibility.
- Assist with new memberships, renewals, and upgrades (e.g., Executive membership).
- Scan items, handle payments, and maintain cash accuracy.
Customer Sales Representative
IG Group
Winnipeg, MB
07.2022 - 08.2023
- Proven experience in target-driven sales, preferably within financial services or regulated environments.
- Excellent communication, active listening, and relationship-building skills.
Customer Service Representative
24-7 Intouch
07.2021 - 10.2021
- Handled inbound calls, emails, and chats for client inquiries
- Guided customers through accessing vaccine info and documents
- Resolved issues quickly to ensure a positive experience
Education
Bachelor of Arts - Economics
University of Manitoba
Winnipeg, MB10-2025
Bachelor of Arts - Minor in Business
University of Manitoba
Winnipeg, MB10-2025
Skills
- Communication and presentation
- Excel and financial modeling
- Financial analysis
- Computer networking
- SQL
- Linux
- R
- Python
- Troubleshooting
- Problem-solving and adaptability
Certification
- CompTIA A+
Accomplishments
- Top Performer Award(2022) Customer Service Excellence Award(2023)
Timeline
Customer Service
Costco
07.2023 - Current
Customer Sales Representative
IG Group
07.2022 - 08.2023
Customer Service Representative
24-7 Intouch
07.2021 - 10.2021
Bachelor of Arts - Economics
University of Manitoba
Bachelor of Arts - Minor in Business
University of Manitoba
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