Elvis Kum

• Developed short-term goals and long-term strategic plans to improve risk control and mitigation.
• Employed strong program management skills to successfully define and manage ongoing initiatives designed to control risks.
• Developed third party Risk management policy and procedures to manage vendors
• Worked with procurement team to carry out vendors due diligence
• Communicate vendor information security issues to stakeholders to ensure that they understand associated risks.
• Analyzed SOC 1 & SOC 2 reports as well as other evidence provided by vendors during risk assessment process to ensure they adhere to established framework.
• Tiering of vendors according to their criticality based on data sensitivity and business criticality.

• Assisted customers in identifying issues and explained solutions to restore service and functionality.
• Documented support interactions for future reference.
• Used ticketing systems to manage and process support actions and requests.
• Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
• Collaborated with supervisors to escalate and address customer inquiries or technical issues.
• Translated complex technical issues into digestible language for non-technical users.
• Monitored systems in operation and quickly troubleshot errors.
• Explained security measures in simple terminology to help users understand malware and phishing threats.
• Assisted with updating technical support best practices for use by team.
• Diagnosed and troubleshot hardware, software and network issues.
• Responded to customer inquiries and provided technical assistance over phone and in person.

• Reported back to instructor to receive day-to-day tasks and responsibilities.
• Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
• Sorted, organized, and maintained files.
• Interacted with customers by phone, email, or in-person to provide information.
• Analyzed problems and worked with teams to develop solutions.
• Participated in workshops and presentations related to projects to gain knowledge.
• Completed research, compiled data, updated spreadsheets, and produced timely reports.
• Prepared project presentations and reports to assist senior staff.
• Maintained accurate records and documentation of projects to inform stakeholders of progress and updates.
• Collaborated with senior management on new initiatives to build confidence.

-Conducted Vulnerability assessments using tools like Nessus vulnerability scanner.

-Analyzed scan reports and provided recommendations to enhance network security.

-Participated in a simulated incident response scenario.

-Collaborated with team members to contain and eradicate a security incident.

-Assisted in monitoring security alerts and responding to incidents.

• Developed and maintained courteous and effective working relationships.
• Identified issues, analyzed information and provided solutions to problems.
• Participated in team projects, demonstrating an ability to work collaboratively and effectively.
• Cultivated interpersonal skills by building positive relationships with others.
• Proved successful working within tight deadlines and a fast-paced environment.
• Strengthened communication skills through regular interactions with others.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Managed time efficiently in order to complete all tasks within deadlines.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.