Monitored customer accounts and identified any discrepancies or irregularities in account activity.
Communicated effectively with customers regarding suspected fraudulent activities or suspicious behavior.
Reviewed customer profiles for any changes that may indicate fraudulent activities.
Communicated with customers and company personnel, utilizing active listening, and interpersonal skills.
Collaborated with IT teams to enhance system security features and fraud detection capabilities.
Conducted interviews with customers to verify their identity and validate information.
Junior Fraud Analyst
Laurentian Bank
Vaughan, ON
11.2022 - 10.2023
Managed a portfolio of fraud cases, ensuring timely investigation and resolution in accordance with company policies.
Documented all investigative findings in a clear, concise manner for senior management review.
Developed and implemented fraud detection strategies that decreased fraudulent activities by a significant percentage.
Junior Information Security Analyst
NFC Bank
Yaounde , Cameroon
01.2018 - 03.2019
Participated in the creation of cybersecurity dashboards and ensured regular monitoring activities such as monitoring, risk assessment, regulatory compliance and ensured the relevance of security controls used to maintain the company's security posture
Developed firm third party risk management policy and procedures to manage vendors.
Conducted day-to-day management of internal IT controls, remediated them and escalated key issues to management.
Assessed vendors risk profiles to determine the 3 key components of security (CIA) and responded to questionnaires from vendors on key security issues.
Reviewed, implemented and maintained policies and procedures with respect to guidelines in accordance with applicable industry standards and frameworks such as ISO 27001, NIST 800-53, PCI DSS.
Education
Graduate Certificate - Cybersecurity And Threat Management
Seneca College of Applied Arts And Technology
North York, ON
08-2022
Bachelor of Science - Computer Science
University of Buea
Buea, Cameroon
09-2017
Skills
Bilingual (English and French), Information security principles and procedures, Data visualization and reporting, intrusion detection, attention to detail, great interpersonal skills, problem solving
ServiceNow, ZenGRC, Onetrust, Knowbe4, GRC Archer, PRM Analysis and Review, Microsoft teams, Slack, BNS Online Image Retrieval, Intralink, wireshark, burpsuite, Linux basics, powershell, SIEM, Jira
Projects
Network Monitoring
Monitored and captured live network traffic from many different network media types within the company's network infrastructure using Wireshark, the Nmap command line to identify vulnerabilities and mapped the networks to hosts.
Vulnerabilities were remediated using the Nessus tenable tool for asset discovery, malware detection and discovery of sensitive data.
Penetration Testing
Created and deployed an exploit in a single environment using metasploitable.
Webscanning
Scanned web applications for vulnerabilities using burp suite.
I.T Auditing
Performed I.T control walk throughs with third party vendors to ensure they meet the required security posture using the Onetrust tool, validated these controls and recommended others.
Set up meetings with vendors' point of contact for control walkthrough, created tickets using Servicenow ticketing tool and planned, tracked and managed project using Jira.
Timeline
Fraud Analyst (Free Lance)
CIBC
02.2024 - Current
Junior Fraud Analyst
Laurentian Bank
11.2022 - 10.2023
Junior Information Security Analyst
NFC Bank
01.2018 - 03.2019
Graduate Certificate - Cybersecurity And Threat Management