Elvis James
Richmond Hill,Ontario
Summary
Oversees warehouse operations to meet continuous internal and customer needs. Well-coordinated and decisive leader with expertise in program management, team building and performance optimization. Solid history of success in developing and maintaining best practices for successful high-volume fulfillment and supply chain management. Excels in creative problem solving on complex operational issues. Proven success providing leadership to teams. Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature. Team-oriented warehouse professional accustomed to streamlining shipping and receiving processes to increase overall efficiency. Industrious and dedicated with talents in team leadership and motivation. Energetic individual equipped to work hard in fast-paced, constantly changing environments.
Overview
13
13
years of professional experience
Work History
Warehouse Operations Supervisor
Article
Vaughan, Ontario
01.2022 - 12.2023
- Supervised a team of 25+ employees including assigning tasks, providing training, evaluating performance, resolving issues and administering corrective action when needed.
- Negotiated contracts with suppliers, vendors for better pricing on goods, services required by the warehouse operations department.
- Developed strategies for improving productivity, cost-effectiveness, and customer service levels in the warehouse.
- Managed the day-to-day operations of the warehouse facility, overseeing receiving, storage, picking, packing, and shipping processes.
- Conducted regular performance evaluations for warehouse staff, providing constructive feedback and implementing professional development plans.
- Assessed staffing needs based on workload demands and made appropriate hiring decisions to maintain optimal productivity levels.
- Collaborated with other departments to improve interdepartmental communication and reduce operational bottlenecks.
Warehouse Lead
Article
7171 Hwy 50Woodbridge, ON L4H 3N5
01.2021 - 12.2021
- Trained employees on equipment operation and safety protocols.
- Oversaw daily operations and shipping and handling processes.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Recorded information, shortages and discrepancies to keep records current and accurate.
- Managed day-to-day operations of warehouse, freight and parcel shipments, returns and transfers.
- Supervised warehouse operations by managing employees during shifts.
- Loaded, unloaded and sorted cargo as part of accurate and efficient weekly shipments.
- Kept storage areas organized, clean and secure to fully protect company assets.
- Followed verbal and written instructions to properly move and ship products.
- Promoted safety policies and practices among personnel, enforcing appropriate handling and use of equipment and products.
- Collaborated with management to implement new initiatives and policies and achieve benchmarks for production, quality and safety.
- Used hand-held scanners and physical logs to accurately track item movements.
- Double checked records, daily reports and inventory transactions to identify and correct variances.
- Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first.
- Managed resource allocation and scheduling of employees.
Warehouse Associate
Article
7171 Hwy 50Woodbridge, ON L4H 3N5
01.2020 - 01.2021
- Worked safely around moving machinery.
- Prepared orders for shipment by systematically picking, packing and labeling merchandise.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Performed inventory control, such as counting and stocking merchandise.
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Shipped material and performed boxing, packing, labeling and preparation of related documents.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Operated forklifts to transfer inventory to and from target destinations.
- Verified quantity and description of materials received by checking merchandise against packing list.
- Acknowledged safety issues and contacted shift supervisor regarding concerns and for quick resolution.
- Placed incoming inventory in optimal storage locations to promote continued accuracy and easy retrieval.
- Managed product staging to efficiently transfer items between receiving, storage and shipping locations.
- Operated PC and RF-based computer systems for inventory management.
- Recorded information, shortages and discrepancies to keep records current and accurate.
- Simplified shipping and receiving processes for improved workflow.
- Confirmed accuracy, quality and quantity of materials received and listed on BOL.
- Completed daily cycle counts and quarterly inventories and resolved variances to maintain data accuracy.
- Maintained accurate inventory records to provide data for use in audits and completion of order requests
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
Lead Technician
Mr. Lube
Richmond Hill, Ontario
11.2017 - 12.2019
- Followed checklists to inspect all important parts of the vehicle including tires, lights and wipers.
- Performed routine maintenance services such as oil changes, lubrications, tune-ups, filters replacements.
- Checked fluid levels of steering gear box, brake system, clutch system and coolant systems.
- Ensured that work was completed within set time frames while adhering to quality standards.
- Repaired radiators by changing hoses or flushing out sediment build up.
- Provided customers with estimates on repair costs before any work was carried out.
- Cooperated with other technicians from different disciplines to achieve optimal integration.
- Tested batteries to make sure they are fully charged before installation.
- Training new technicians with procedures and protocols to ensure individual autonomy within the work environment
Sales Associate
Best Buy
Richmond Hill , Ontario
12.2015 - 10.2017
- Handled customer complaints in a professional manner.
- Greeted customers and provided exceptional customer service.
- Provided accurate information about products, prices and services.
- Maintained up-to-date knowledge of store merchandise and policies.
- Processed transactions using a point-of-sale system.
- Upsold additional items based on customer interests and needs.
- Demonstrated product features and benefits for customers' needs.
- Built and maintained relationships with peers and upper management to drive team success.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
Manager
My Yoga
Richmond Hill , Ontario
05.2012 - 11.2015
- Provided leadership during times of organizational change or crisis situations.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Coached, mentored and trained team members in order to improve their job performance.
Sales Representative Team Leader
LivClean
Toronto , Ontario
10.2010 - 05.2012
- Demonstrated how to use the product and its features.
- Confirmed customer satisfaction with all aspects of sales process, including delivery time frames and price points.
- Resolved customer complaints in an efficient manner while maintaining a positive relationship with them.
- Greeted customers at their door and introduced myself.
- Generated leads through cold calling prospective clients.
- Collected payments from customers, including cash, check or credit card transactions.
- Finalized paperwork for sales and service policies to lock in new customers.
- Applied knowledge of consultative and relationship-driven sales techniques to drive new business opportunities with clients.
Education
200Hour Certified Yoga Instructor - Ashtanga & Vinyasa Yoga
DWD Yoga Centre
30 Ossington Ave, Toronto, ON M6J 2Y705.2016
Certified Real Estate Salesperson - Real Estate
Ontario Real Estate College
35 Lesmill Rd, North York, ON M3B 3E201.2014
Bachelor of Arts - Philosophy
York University
Toronto, ON12.2012
High School Diploma -
Langstaff Secondary School
Richmond Hill, ON01.2008
Skills
- Interpersonal Relationships
- Floor Space Maximization
- Collaborative Team Work
- Operations Planning
- Continuous Improvements
- Workforce Management
- Inventory Management
- Delegating Work
- Leadership
- Team Coaching and Motivation
- Hiring and Training
- Budget Adherence
- Reporting and Correspondence
Timeline
Warehouse Operations Supervisor
Article
01.2022 - 12.2023
Warehouse Lead
Article
01.2021 - 12.2021
Warehouse Associate
Article
01.2020 - 01.2021
Lead Technician
Mr. Lube
11.2017 - 12.2019
Sales Associate
Best Buy
12.2015 - 10.2017
Manager
My Yoga
05.2012 - 11.2015
Sales Representative Team Leader
LivClean
10.2010 - 05.2012
200Hour Certified Yoga Instructor - Ashtanga & Vinyasa Yoga
DWD Yoga Centre
Certified Real Estate Salesperson - Real Estate
Ontario Real Estate College
Bachelor of Arts - Philosophy
York University
High School Diploma -
Langstaff Secondary School
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