Elvis Asante

• Facilitated accurate patient meal orders based on dietary restrictions and preferences.
• Coordinated with kitchen staff to ensure timely meal preparation and delivery.
• Monitored inventory levels of food items, reporting shortages to management promptly.
• Assisted in training new diet clerks on procedures and systems for order processing.
• Implemented process improvements to enhance efficiency in meal service operations.
• Maintained organized records of patient dietary requests and changes for compliance purposes.
• Collaborated with healthcare team to address nutritional needs and concerns of patients.
• Evaluated menu options regularly, ensuring alignment with dietary guidelines and patient satisfaction.
• Promoted a culture of safety within the workplace by adhering to established infection control protocols and reporting any observed hazards promptly.
• Served as a resource to colleagues by sharing specialized knowledge and expertise in areas such as special diets or medical nutrition therapy.
• Developed strong relationships with patients through regular communication and empathetic listening skills, facilitating trust within the healthcare setting.
• Reduced instances of malnutrition among patients by consistently monitoring dietary needs and adjusting meal plans accordingly.
• Enhanced patient satisfaction with their meals by collaborating with kitchen staff to ensure quality food preparation and presentation.
• Assisted in training new Diet Clerks, sharing best practices and mentoring them towards success in their roles effectively.
• Educated patients on the importance of proper nutrition for optimal health, fostering improved understanding and compliance.
• Demonstrated commitment to professional development by attending relevant seminars, conferences, or workshops related to dietetics practice regularly.
• Kept all kitchen areas clean, tidy and free of hazards.
• Followed all food safety regulations while preparing meals for patients.
• Assisted in training new central supply technicians, sharing best practices for efficient workflow management within the department.
• Improved accessibility to essential supplies by maintaining an up-to-date computerized inventory system.
• Supervised healthy inventory systems, monitoring product stock, maintaining receipt files and inputting data into computer spreadsheets for long-term tracking.
• Ability to work in a fast-paced, high demand environment while adapting to changing priorities, managing multiple tasks, and maintaining accuracy.
• Experience with merchandising, stocking, organizing product and ensuring accurate placement of goods.
• Demonstrated ability to work in a fast-paced, demanding environment.
• Proficient in computer programs and software, including Microsoft Office applications, specifically in Outlook, Word and Excel.
• Ability to resolve emergencies related to the acquisition and distribution of supplies and equipment as needed. Is aware of the location of all products within the facility.
• Assist with the entering of patient charges, answering department phones, duplication and distribution of reports, and ordering/pickup of rental equipment.
• Act as relief for Central Service Charge Tech position.
• Dispense and deliver products and equipment requested by verbal, written and telephone requisitions. This may include the transportation of trays with medication; and/or sharps. Products will be delivered to the floor and put away under supervision of a charge nurse/nurse.
• Flexibility required in work schedule, hours, and shifts.
• Maintain all supply bins and shelving to ensure appropriate product labels are properly placed and reflect current product/manufacturer information.
• Maintain crash cart and outdate log monthly.
• Proven track record of proactively managing and completing assigned tasks.
• Demonstrated ability to follow directions with minimal supervision or follow-up.
• Refer all problems, unusual requests, or incidents to Central Service Lead and/or manager at the time of occurrence.
• Replenish all exchange carts, bins, trays, and kits. Proficient on all carts, i.e., assistance with replenishment unnecessary.
• Responsible for understanding and participating in the organization-wide Quality Improvement Program through orientation, education, departmental and inter-departmental quality control, improvement, and quality planning activities.
• Through continuing education, maintains up-to-date knowledge in Central Service and Materials Management.
• Utilize the AIMS tracking system to track all Central Service equipment in the facility, including the uploading and downloading of patient census information and any corrections to the data base

Ability to consistently adhere to management direction, including maintaining established processes and priorities despite conflicting requests from external sources.

• Handled day-to-day shipping and receiving overseeing more than 200 packages per day.11

Nutrition Ambassador 1380958 Posting Date: Sep 22, 2025

Description

Job Summary:

Under indirect supervision performs a variety of tasks to ensure high patient satisfaction with meals and patient food service. The Food Service Ambassador collects patient menu selections using an electronic device and assists patients with their selections. They will deliver meals to patients and guests with a cheerful and excellent customer service attitude following the approved room service procedures and scripting.

Essential Responsibilities:

• Primary responsibilities are; interacting with patients to provide outstanding food and service regarding the meals, maintaining active communication with the kitchen on patients special needs and special requests, and handles concerns about food quality and service.
• Principal skills are: working knowledge of the electronic data entry device, outstanding customer service, general knowledge of all diets and the ability to accurately guide patients in the ordering process.
• Assist patients with menu selections.
• Upon patient request, accesses recipes to obtain ingredient information.
• May transport patient Room Service carts to patient units.
• Supports Departmental Service Level Agreement for delivery at patient scheduled preference time through communication with kitchen.
• Follows the approved standards of service and uses approved scripting.
• Confirms the patients identity by verifying patient name and date of birth before providing any services.
• Has high visibility with the nursing staff, floor personnel and commonly interacts with other care-givers to provide a team approach to provide for patient satisfaction.
• Maintains a friendly, polite and cheerful demeanor to ensure highest patient satisfaction and teamwork.
• Ensures Always Very Satisfied service. Uses good judgment in addressing / resolving any patient or family concerns.
• Communicates with clinical dietitian staff and informs them of any requests for consults, teaching and/or calorie counts when requested by patients or family.
• Uses verbal and electronic intranet communication, including telephone conversations, with hospital staff and co-workers.
• Ensures that all foods are at proper temperatures, are covered, labeled, and dated in accordance with regulatory guidelines.
• Maintains floor kitchen supplies, including; taking inventories, ordering, stocking and cleaning (includes coffee brewers, microwaves, toasters, refrigerators, freezers, work surfaces, drawers, cupboards, walls, etc.) in the unit pantries and refrigerators with items needed to meet patient needs.
• May record and monitor all refrigeration temperatures in the floor pantries, and takes corrective action for out of range conditions.
• Organizes, cleans and sanitizes assigned office space.
• May orient new employees.
• Assists wherever needed in the Room Service operation within job classification and/or areas of completed training.
• Any other job duties as assigned by proper authority.
• Assist Management in Recording refrigerator and freezer temperature logs and reports inappropriate temperatures to supervisor/manager.
• Coordinates work flow/Sets up and serves patient trays in accordance with established schedules and procedures.
• Verifies patient Kardex is filled out and complete compare to active diet list.
• Leads other in and assists with preparations of early and late trays.
• Establishes and maintains interpersonal relationship with patients, visitors and other hospital personnel, while assuring confidentiality of patient information.
• Refills breakfast carts and serves breakfast to patients on floors.
• Notifies Registered Dietitian of any patient complaints and or concerns.
• Assists management with care and maintenance of department equipment and supplies. Verifies and Completes all cleaning assignments.
• Pulls items needed for patient meals.
• Performs all other duties as related or assigned
• May deliver guest trays as requested by patients families/visitors. Visitors will need to pay for guest trays and Ambassadors will collect credit card payments using their electronic device as needed.
• Collect patients soiled tray and return to the soiled cart. Document the patient meal consumption on the designated calorie count form per policy.

• Delivered goods efficiently while adhering to all safety regulations and traffic laws.
• Maintained accurate logs of deliveries and vehicle maintenance activities for compliance purposes.
• Communicated effectively with dispatch to ensure timely and accurate delivery schedules.
• Implemented route optimization strategies, improving delivery efficiency and reducing fuel consumption.
• Mentored junior drivers on safe driving practices and company policies to enhance team performance.
• Conducted regular vehicle inspections, identifying maintenance needs to prevent breakdowns and delays.
• Collaborated with warehouse staff to streamline loading processes, enhancing overall operational flow.
• Developed training materials for new drivers, improving onboarding efficiency and knowledge retention.
• Followed all relevant traffic laws and safety regulations.
• Utilized GPS and other navigation tools to plan routes and stay on schedule.
• Achieved safe driving records by consistently following traffic rules and regulations.
• Delivered goods and products to customer on time and in excellent condition.
• Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
• Maintained professional and friendly demeanor during deliveries to uphold company reputation.
• Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
• Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
• Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
• Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
• Demonstrated strong knowledge of geography and local roads for optimal route selection.
• Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
• Communicated with customers to provide delivery updates and confirm delivery locations.
• Coordinated efficient routes to avoid delays and optimize schedules.
• Provided exceptional customer service, addressing concerns and resolving issues promptly.
• Communicated with dispatchers and other personnel to coordinate transportation schedules.
• Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
• Ensured timely deliveries by strictly following routes, using GPS navigation systems, and staying updated on road conditions.
• Kept detailed mileage and fuel reports to track overall fuel costs.
• Boosted company reputation through excellent driving record free from accidents or violations over an extended period of time.
• Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
• Maintained accurate delivery records, ensuring all packages were accounted for and delivered to the correct recipients.