Elvis Abanga
Waterloo,ON
Summary
Proven leader and strategic planner, adept at fostering business growth and enhancing customer relations. At Phacy Doggy Day Care, spearheaded initiatives that significantly improved customer satisfaction and streamlined operations. Skilled in policy implementation and systems management, with a knack for decision-making and manual labor. Demonstrates exceptional ability to drive results and develop motivated teams. Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams.
Overview
10
10
years of professional experience
Work History
Co-Owner
Phacy Doggy Day Care
06.2021 - 02.2024
- Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
- Collaborated with co-owner on strategic planning initiatives for long-term business success.
- Improved customer satisfaction ratings by consistently delivering high-quality products and services.
- Oversaw financial management tasks, including budgeting, forecasting, and cash flow optimization.
- help deliver 4 different litter totaling 38 puppies
- Developed a strong company culture, fostering teamwork and collaboration among staff members.
- Established team of motivated and highly skilled employees to help run business.
Owner
Bogidi Constructions
01.2018 - 02.2024
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
Store Associate
Raman Gadget
10.2018 - 12.2018
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Worked closely with fellow associates to create a positive work environment, fostering teamwork and mutual support.
Butcher
Kumasi Abbatoir
07.2014 - 03.2016
- Complied with food safety, hygiene and sanitation regulations for safe food preparation.
- Cut, trimmed and ground meats such as beef and poultry to prepare for packaging and sale.
- Collaborated with team members to ensure efficient workflow, resulting in smooth daily operations.
- Maintained high standards of hygiene and cleanliness, adhering to strict sanitation regulations within the butcher shop.
- Wrapped meat produce to maintain quality, freshness and condition.
- Trimmed fat and removed bones for high-quality, well-presented cuts of meat.
Education
Construction Techniques
Conestoga College Institute of Technology And Advanced Learning
Cambridge, ON01.2025
High School Diploma -
Salaga Senior High School
Tamale Ghana03.2014
Skills
- Small business operations
- Customer Relations
- Policy and procedure implementation
- Sales Strategies
- Strategic Planning
- Systems Management
- Business Growth
- Customer Service
- Decision-Making
- manual labour
Languages
English
Native or Bilingual
Timeline
Co-Owner
Phacy Doggy Day Care
06.2021 - 02.2024
Store Associate
Raman Gadget
10.2018 - 12.2018
Owner
Bogidi Constructions
01.2018 - 02.2024
Butcher
Kumasi Abbatoir
07.2014 - 03.2016
Construction Techniques
Conestoga College Institute of Technology And Advanced Learning
High School Diploma -
Salaga Senior High School
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