Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Elvira Kagumye

Ottawa,ON

Summary

Dynamic and bilingual professional with over five years of experience in customer service. Leveraged my proficiency in Microsoft Office and bilingual capabilities at Youth Employment Services Manitoba Inc. Demonstrated exceptional teamwork and adaptability across roles, significantly contributing to program development and stakeholder satisfaction.

Overview

6
6
years of professional experience

Work History

Education Program Assistant

Youth Employment Services Manitoba Inc.
09.2023 - 06.2024
  • Provided administrative support by following up on presentation requests via phone and email, coordinating with teachers to send materials before and after presentations, and assisting with monthly reporting.
  • Assisted the Education Program Coordinator by distributing materials in classrooms, aiding in demonstrations (e.g., resume writing clinics), answering student questions, and providing general support.
  • Assisted the Education Program Coordinator with program research and development, such as creating the Education Program’s policy.

Restaurant Care Floor Pro

Skip The Dishes
01.2022 - 06.2024
  • Assisted stakeholders in navigating the company website and confirming online orders, improving the overall user experience.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
  • Performed other responsibilities as requested by my direct supervisor.

International Student Assistant

Canadian Mennonite University
08.2022 - 01.2024
  • Worked in a team of three to eight international student assistants to program, promote, and facilitate events for international students throughout the academic year.
  • Made it a priority to meet with students in-person or via email to address their concerns like sharing with them available resources to use or serve as a person who talks to students regularly.
  • Assisted the international student coordinator during orientation with technical support to new international students who may need an extra hand logging in their student account.
  • Spread the word about events and activities to both international and non-international students either by using Microsoft Office software like Teams or word of mouth.
  • Arranged and set-up the room for weekly events hosted for domestic and international students, by arranging chairs and tables, and making sure the room is suitable to use for the event happening.

Retention Specialist

Skip The Dishes
03.2020 - 01.2022
  • Followed up with escalated situation by providing resolutions or explaining to restaurants partners why certain policies and regulations are in place and communicating it in simple understandable manner.
  • Conducted regular account reviews, addressing concerns and presenting solutions to retain stakeholders.
  • Tailored retention initiatives to diverse stakeholder segments, recognizing and addressing their specific expectations and requirements.
  • Performed other responsibilities as requested by my direct supervisor.

Customer Service Representative

Skip The Dishes
10.2018 - 01.2020
  • Provided administrative support by reaching out via the phone to restaurants partners and assisting them with live orders, for example, assisting with delays related to food collection by the couriers.
  • Responded to inquiries that restaurants might have regarding details of a live order over the phone and acting as third party to facilitate communication between the restaurant and the customer.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.


Education

BBA - Management

Canadian Mennonite University
Winnipeg, MB
08.2025

High School Diploma -

Riviera High School
Kigali, Rwanda
11.2016

Skills

  • With over five years' work experience in customer service, I have acquired knowledge of engaging with customers positively and delivering services in a professional manner via phone calls and emails
  • Experienced with using Microsoft word, Excel, and Outlook, a skill developed through studying business at a university and working as an assistant for an employment organization
  • Effective team player who respects diversity and works well in multicultural environments, a skill I have developed through working collaboratively with other students in group projects and with international student assistants at the university
  • Able to adapt and work well even when changes are implemented—a skill I developed while working for a food delivery company that went through changes as it grew
  • Good with communication skills, a skill broadened through volunteering as a student leader at a university and working closely with youths in an employment organization
  • Proficient in using technology and able to work effectively with minimal oversight, a skill I acquired while working remotely as a customer service representative for a food delivery company

Languages

English
Full Professional
French
Full Professional

Timeline

Education Program Assistant

Youth Employment Services Manitoba Inc.
09.2023 - 06.2024

International Student Assistant

Canadian Mennonite University
08.2022 - 01.2024

Restaurant Care Floor Pro

Skip The Dishes
01.2022 - 06.2024

Retention Specialist

Skip The Dishes
03.2020 - 01.2022

Customer Service Representative

Skip The Dishes
10.2018 - 01.2020

BBA - Management

Canadian Mennonite University

High School Diploma -

Riviera High School

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Elvira Kagumye