Summary
Work History
Education
Skills
Languages
Timeline
Generic

Elvira Gerasymenko

Housekeeping
Vancouver,BC

Summary

- Proven leadership, management and training skills. Organized Hotel Housekeeper possessing in-depth knowledge of cleaning chemicals and proper applications. Well-versed in job-related equipment operations. Detail-oriented and meticulous individual with few years of experience cleaning vacant and used rooms, managing guest supplies and maintaining housekeeping cart.

- Detail-oriented professional with experience providing cleaning services. Skilled in using variety of cleaning products and equipment. Possesses excellent organizational and multi-tasking skills and provides excellent customer service.


Work History

Housekeeper

  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.

Hospitality Worker

  • Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
  • Communicated with customers to promptly resolve complaints and address inquiries.
  • Prepared food and beverages and verified adherence of quality and safe food-handling standards.
  • Reduced risks by maintaining clean and organised work environment.
  • Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
  • Delivered excellent customer service to support company reputation and patron satisfaction.
  • Greeted guests with friendly and professional acknowledgment to build rapport.

Customer Service Representative

  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Responded to customer requests for products, services, and company information.

Education

Bachelor of Arts - The Faculty of The Humanities And Economics

Berdyansk State Pedagogical University
Ukraine, Berdyansk
06.2016

Skills

  • Teamwork
  • Housekeeping
  • Cleaning and organizing abilities
  • Customer Service
  • Attention to detail
  • Flexibility

Languages

English
Professional Working
Ukrainian
Native or Bilingual
Russian
Native or Bilingual
Turkish
Elementary
Bulgarian
Elementary

Timeline

Housekeeper

Hospitality Worker

Customer Service Representative

Bachelor of Arts - The Faculty of The Humanities And Economics

Berdyansk State Pedagogical University

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Elvira GerasymenkoHousekeeping