Summary
Overview
Work History
Education
Skills
Timeline
Generic

Elvira Akhmedianova

Vancouver

Summary

Expertise in office administration, customer service, procurement management, and software quality assurance, with experience in real estate, spa, immigration consultancy, and IT projects. Skilled in managing client relations, handling phone and email communications, scheduling, and office organization. Experience in reviewing and processing legal documents and contracts, ensuring accuracy and compliance within strict timelines. Proficient in software testing, defect tracking, and automation tools with hands-on experience in testing WordPress plugins. Strong problem-solving skills demonstrated in handling customer complaints, conflict resolution, and quality assurance tasks. Ability to handle multiple tasks simultaneously in fast-paced environments while maintaining attention to detail and meeting deadlines.

Overview

11
11
years of professional experience

Work History

Software Tester (Internship)

PublishPress
05.2024 - 08.2024
  • Project: MetaSlider - a responsive, SEO-optimized WordPress plugin that creates a slider, slideshow, carousel, and gallery in seconds.
  • Designed and executed test cases for functional, regression, and UI testing of the MetaSlider plugin.
  • Utilized Ghost Inspector to automate browser tests and validate functionality across multiple environments.
  • Reported and tracked software defects in JIRA, collaborating with developers to resolve issues.
  • Conducted database testing using MySQL to validate backend data integrity.
  • Documented testing procedures and results, contributing to improved QA processes and plugin stability.

Receptionist

Miraj Hammam Spa
11.2015 - 01.2022
  • Assisted the manager in preparing weekly schedules and controlled schedule changes.
  • Welcomed clients, managed emails, and handled phone calls.
  • Tracked inventory and maintained records of stock, repairs, and sales, contributing to effective inventory management practices.
  • Assisted with ordering inventory and merchandise, ensuring product availability and timely delivery from suppliers.
  • Resolved conflicts and handled customer complaints, demonstrating strong problem-solving skills.
  • Part-Time

Administrative Assistant / Conveyancer Assistant

TRG The Residential Group Realty
07.2016 - 07.2017
  • Answered the phone, directed calls, and provided information as required.
  • Reviewed and processed real estate documents, ensuring accuracy and completeness.
  • Greeted clients, landlords, tenants, property managers, and real estate agents.
  • Assisted office staff and agents with paperwork, filing, photocopying, scanning, and faxing.
  • Assisted the conveyancer with transaction documents.
  • Managed incoming and outgoing office supplies, ensuring proper stock levels for the team.
  • Updated and maintained databases and websites.
  • Coordinated the booking and setup of meeting and training rooms.

Immigration Consultant

ICC Canada Immigration Solutions Inc.
10.2013 - 05.2015
  • Provided consultations related to employment, study, visit, and immigration to Canada.
  • Supervised the completion of visa and immigration documents, ensuring timely submission within government deadlines.
  • Resolved customer complaints via phone, email, and in person.
  • Reviewed and ensured the accuracy and completeness of information provided by clients, preparing and checking legal documents.
  • Performed research to ensure compliance with immigration regulations.
  • Managed the procurement of office supplies, placing orders, and maintaining inventory.

Education

Certificate - Software Quality Assurance

Hitek Computer School
01.2024

Diploma - Accounting & Payroll

Universal Learning Institute
01.2017

Master's - Human Resources Management

Ufa State Aviation Technical University
01.2012

Skills

  • Test Automation Tools: UFT, Selenium IDE, Selenium WebDriver, SOAP UI, WebLOAD, Ghost Inspector
  • Test Management Tools: TestLink, HP Quality Center, JIRA, ALM
  • Operating Systems: Windows, Linux (Ubuntu), Mac, iOS, Android
  • Programming Languages: VBScript, Java
  • Databases: MS SQL, MS Access, MySQL
  • Applications: MS Office, MySQL Workbench, VMware, Eclipse IDE, IntelliJ IDEA

Timeline

Software Tester (Internship)

PublishPress
05.2024 - 08.2024

Administrative Assistant / Conveyancer Assistant

TRG The Residential Group Realty
07.2016 - 07.2017

Receptionist

Miraj Hammam Spa
11.2015 - 01.2022

Immigration Consultant

ICC Canada Immigration Solutions Inc.
10.2013 - 05.2015

Diploma - Accounting & Payroll

Universal Learning Institute

Master's - Human Resources Management

Ufa State Aviation Technical University

Certificate - Software Quality Assurance

Hitek Computer School

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Elvira Akhmedianova