Summary
Overview
Work History
Education
Skills
References
Timeline
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Elvina Ly

Elvina Ly

Montreal

Summary

Enthusiastic customer service with valuable experience as a waitress and barmaid adept at managing high-volume dining environments. Possess strong communication and interpersonal skills, ensuring positive guest experiences and efficient table management. Proven ability to improve workflow and enhance team efficiency, contributing significantly to the restaurant's reputation for excellence in service. Demonstrated adaptability and problem-solving capabilities in fast-paced settings, leading to increased customer satisfaction and repeat business. Adaptable and understanding team player looking to join a supportive and welcoming team.

Overview

13
13
years of professional experience

Work History

Customer Service Cashier

Playground
Kahnawake
02.2024 - Current
  • Maintained accurate cash drawer and balanced daily financial transactions
  • Oversee customer financial transactions, ensuring high-quality service—especially for VIP clientele.
  • Resolve transaction-related issues or disputes promptly and professionally
  • Greet and assist customers

Housekeeping

Playground
Kahnawake
12.2023 - Current
  • Perform a variety of cleaning activities such as sweeping, mopping, dusting and vacuuming
  • Responsible for cleaning walls, ceilings, lights, door frames and windows
  • Responsible for cleaning restrooms, offices, poker tables and staff room
  • Adhere to company’s health and safety policies

Waitress

Playground
Kahnawake
09.2023 - Current
  • Have detailed knowledge of all drinking menu items and food menu
  • Take customers orders and deliver beverages
  • Provide excellent customer service to ensure the client’s satisfaction
  • Collect and process payments
  • Balancing cash at the end of each shift

Barmaid / waitress

Cafe vanessa
Montreal
03.2021 - 11.2023
  • Served beverages and food efficiently to enhance customer experience.
  • Maintained cleanliness and organization of bar area during shifts.
  • Managed cash register and processed customer payments accurately
  • Responsible for cashing out lottery coupons

Assistant Technician

FD Hunter Service
Ville St Laurent
01.2013 - 04.2019
  • Assisting technicians in diagnosing mechanical issues and implementing solutions.
  • Organized tools and equipment for efficient job site operations.
  • Placing ordering for parts

Education

AEC - Early Childhood Education

Lasalle College
Montreal
09.2006 - 05.2006

Skills

  • Cash handling
  • Problem solving
  • Attention to detail
  • Multitasking and organization
  • Reliability and punctuality

References

References available upon request.

Timeline

Customer Service Cashier

Playground
02.2024 - Current

Housekeeping

Playground
12.2023 - Current

Waitress

Playground
09.2023 - Current

Barmaid / waitress

Cafe vanessa
03.2021 - 11.2023

Assistant Technician

FD Hunter Service
01.2013 - 04.2019

AEC - Early Childhood Education

Lasalle College
09.2006 - 05.2006
Elvina Ly