Talented and proactive professional accustomed to working in fast-paced environments, both as part of a team and independently. Eager to utilize strong administrative skills within your company. 1 year of experience at Coast Capital Savings has provided a great understanding of financial operations. Extensive background as a client representative with the city of Surrey and as a coordinator/manager in a chiropractic office equips me with the necessary tools to excel in this position. Excellent team player and effective communicator, both orally and in writing. Proven success in adapting to constant organizational changes in fast-paced environments.
Hi, I’m
Elvia Russell
AlderGrove,BC
Summary
Overview
15
years of professional experience
Work History
Coast Capital Savings
MSR
06.2023 - Current
Job overview
- As a member services representative at Coast Capital savings since June 2023, I have been actively listening and assisting our members with empathetic support for their financial goals
- Building strong, healthy relationship with my members
- From day-to-day transactions, such as paying bills, withdrawing, depositing cashing checks to office checks to reviewing every possible opportunity, while with my member, to assisting in online banking, to mobile banking, to Credit card inquiries every moment with my member is building a trustworthy connection so that they can best be assisted with the best possible problem-solving solution
- I have strong, English speaking skills, cash, handling and branch balancing, also completing my member representative duties is important
- I love being part of a great team, I enjoy always attending and participating in daily huddles workshops
- Every day I make a goal to to get one referral per day also focussing on outbound calling when it's quiet times I make sure all my tasks are complete
- Every day protecting Coast Capital savings from fraudulent activities and any financial loss by ID every member to make sure that the correct individual is in front of me to be curious and ask questions that help build a friendship and trust
- I am task based I will do absolutely whatever is possible to complete them.
Kilian Chiropractic Upper Cervical
Office Manager -CA Chiropractic Assistant
05.2022 - 03.2023
Job overview
- Managed and kept track of 80-100 patients with various health concerns
- Handling all email requests from patients, Physicians as well as lawyers
- Responsible for coordinating all the Doctors schedules assisting in, keeping both doctors on track with their patients, handled incoming/ outgoing phone calls emails and text messages, monitoring clients in the waiting area maintaining office cleanliness, Documenting and maintaining clients information, Service data and other business pertinent information services within the Atlas business operations software, creating new policy procedures for the office
- Proficient in the Atlas program software
- Managing all MSP insurance submissions
- Taking every payment from every patient keeping track of the cash and cash float and deposit
- Ordering of all the inventory for the clinic which includes office supplies, drinking water, etc.
City of Surrey (newton recreation Centre)
Call centre support/fitness professional
09.2009 - 10.2010
Job overview
- Problem solving a variety of tasks from customers phoning in for tree removal issues, or requests from customers to clear bushes and garbage from all sorts of parks throughout the city of Surrey
- Multi tasking on registrations for swimming lessons, skating lessons, fitness classes, youth programs, withdrawals from programs, refunding customers accounts
- Assisting staff members with troubled youth
- Responsible for assisting in maintaining a clean, healthy happy atmosphere for all our customers.
Education
Kwantlen polytechnic University
RCA/Home support care attendant program
University Overview
Enver Creek secondary
Graduation high school Dogma Diploma
University Overview
Douglas College
BCRPA Fitness Registry of professionals
01.2020
University Overview
Skills
- Attention to Detail
- Team building
- Quality Assurance
- Cultural Awareness
- Dependable and Responsible
- Good Telephone Etiquette
- Time Management
- Customer Relations
Languages
Spanish
Native or Bilingual
References
References
Jason Choy, Branch Manager at Coast Capital savings Clayton Crossing Branch, Jasonchoy@coastcapitalsavings.comTimeline
MSR
Coast Capital Savings
06.2023 - Current
Office Manager -CA Chiropractic Assistant
Kilian Chiropractic Upper Cervical
05.2022 - 03.2023
Call centre support/fitness professional
City of Surrey (newton recreation Centre)
09.2009 - 10.2010
Kwantlen polytechnic University
RCA/Home support care attendant program
Enver Creek secondary
Graduation high school Dogma Diploma
Douglas College
BCRPA Fitness Registry of professionals
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