ELVIA ROJAS
Santa Maria
Overview
20
20
years of professional experience
Work History
House Cleaner
MARGARET ESPINOZA
SANTA MARIA
02.2020 - Current
- Cleaned residential homes using effective cleaning techniques and proper tools.
- Organized cleaning supplies and maintained inventory for efficient workflow.
- Washed and dried dishes to maintain clean and orderly kitchen.
- Coordinated home cleaning schedule based on client availability and realistic time constraints.
- Organized closets according to customer specifications.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Assisted in laundry services including washing, drying, and folding linens.
Housekeeper
CENTRAL COAST SECURITY
Santa Maria
10.2021 - 01.2024
- Cleaned and maintained assigned areas to ensure a safe environment.
- Managed inventory of cleaning supplies and reported replenishment needs.
- Operated cleaning equipment, including vacuums and floor scrubbers, effectively.
- Responded promptly to urgent cleaning requests from management or staff.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
- Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
- Followed safety protocols to ensure a safe working environment for all.
- Communicated with clients to understand specific cleaning preferences and requirements.
- Cleaned residential homes using effective cleaning techniques and proper tools.
Cashier
EL TORO TORTILLERIA
SANTA MARIA
02.2006 - 03.2011
- Processed customer transactions accurately and efficiently at high-volume retail store.
- Assisted customers with product inquiries and provided excellent service consistently.
- Maintained clean and organized checkout area to ensure a welcoming environment.
- Managed cash register operations, including handling cash, credit, and refunds.
- Trained new cashiers on company policies and effective customer service techniques.
- Resolved customer complaints professionally to enhance overall shopping experience.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Monitored inventory levels at checkout to assist in stock replenishment efforts.
- Greeted customers and answered any questions they had about the store's products and services.
- Issued receipts, refunds, credits or change due to customers.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Education
High School Diploma -
GUADALAJARA HIGH SCHOOL
GUADALAJARA, MX01-1998
Skills
- Residential cleaning
- Safety protocols
- Cleaning inventory management
- Equipment operation
- Customer communication
- Time management
- Team collaboration
- Problem solving
- Attention to detail
- Quality control
- Service excellence
Languages
Spanish
Native/ Bilingual
English
Professional
Timeline
Housekeeper
CENTRAL COAST SECURITY
10.2021 - 01.2024
House Cleaner
MARGARET ESPINOZA
02.2020 - Current
Cashier
EL TORO TORTILLERIA
02.2006 - 03.2011
High School Diploma -
GUADALAJARA HIGH SCHOOL