Overview
Work History
Education
Skills
Languages
Timeline
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ELVIA ROJAS

Santa Maria

Overview

20
20
years of professional experience

Work History

House Cleaner

MARGARET ESPINOZA
SANTA MARIA
02.2020 - Current
  • Cleaned residential homes using effective cleaning techniques and proper tools.
  • Organized cleaning supplies and maintained inventory for efficient workflow.
  • Washed and dried dishes to maintain clean and orderly kitchen.
  • Coordinated home cleaning schedule based on client availability and realistic time constraints.
  • Organized closets according to customer specifications.
  • Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Assisted in laundry services including washing, drying, and folding linens.

Housekeeper

CENTRAL COAST SECURITY
Santa Maria
10.2021 - 01.2024
  • Cleaned and maintained assigned areas to ensure a safe environment.
  • Managed inventory of cleaning supplies and reported replenishment needs.
  • Operated cleaning equipment, including vacuums and floor scrubbers, effectively.
  • Responded promptly to urgent cleaning requests from management or staff.
  • Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
  • Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
  • Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
  • Followed safety protocols to ensure a safe working environment for all.
  • Communicated with clients to understand specific cleaning preferences and requirements.
  • Cleaned residential homes using effective cleaning techniques and proper tools.

Cashier

EL TORO TORTILLERIA
SANTA MARIA
02.2006 - 03.2011
  • Processed customer transactions accurately and efficiently at high-volume retail store.
  • Assisted customers with product inquiries and provided excellent service consistently.
  • Maintained clean and organized checkout area to ensure a welcoming environment.
  • Managed cash register operations, including handling cash, credit, and refunds.
  • Trained new cashiers on company policies and effective customer service techniques.
  • Resolved customer complaints professionally to enhance overall shopping experience.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Monitored inventory levels at checkout to assist in stock replenishment efforts.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Issued receipts, refunds, credits or change due to customers.
  • Delivered high level of customer service to patrons using active listening and engagement skills.

Education

High School Diploma -

GUADALAJARA HIGH SCHOOL
GUADALAJARA, MX
01-1998

Skills

  • Residential cleaning
  • Safety protocols
  • Cleaning inventory management
  • Equipment operation
  • Customer communication
  • Time management
  • Team collaboration
  • Problem solving
  • Attention to detail
  • Quality control
  • Service excellence

Languages

Spanish
Native/ Bilingual
English
Professional

Timeline

Housekeeper

CENTRAL COAST SECURITY
10.2021 - 01.2024

House Cleaner

MARGARET ESPINOZA
02.2020 - Current

Cashier

EL TORO TORTILLERIA
02.2006 - 03.2011

High School Diploma -

GUADALAJARA HIGH SCHOOL

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ELVIA ROJAS