Elvia Parada

• Provide timely and accurate support to customers via email and chat, resolving order status, shipping issues, and returns.
• Access company databases and order tracking systems to provide precise information and assist with address corrections, rerouting packages, and claims for lost or damaged shipments.
• Advise customers on customs clearance procedures and international shipping concerns.
• Input and maintain accurate customer information, order details, and shipping records while updating interaction notes.
• Monitor compliance with unsubscribe regulations and ensure accurate customer preferences in the database.
• Utilize Shopify, Gorgias, and other tools to efficiently manage orders and customer interactions; learn new software as needed to meet evolving customer needs.
• Proactively communicate delays or issues, offering solutions and alternatives to customers
• Actively address customer feedback, advocate for improvements, and provide insights to teams to enhance product offerings and e-commerce experiences.
• Monitor and respond to customer reviews, fostering satisfaction and loyalty.
• Manage loyalty program enrollment, point accrual, redemption processes, and communicate promotions and updates to members

• Oversaw sales, returns, and order processing while ensuring excellent customer service.
• Managed over 20 customer service staff, including training, scheduling, and performance oversight.
• Responded to inquiries, coordinated resolutions with management, and contacted customers regarding recalled items.
• Assisted with merchandise distribution and floor restocking to optimize operations.
• Completed administrative duties, including reports, shift start/end procedures, and accounting oversight.

• Delivered superior customer service and resolved complex issues with immediate solutions.
• Managed over 10 customer service staff, including scheduling and training.
• Assisted with purchases, payments, and special orders while ensuring cash drawer accuracy.

• Trained and mentored new employees while optimizing performance of existing staff.
• Managed supplies, restocking, and order requests to meet operational needs.
• Monitored customer and kitchen areas to ensure efficient service coverage.

Assisted with payroll, maintenance coordination, and cash handling accuracy.