Elvia Hernandez
Santa Ana,CA
Summary
Experienced in operational management, team leadership, and delivering exceptional customer service. Utilizes strategic planning and problem-solving to optimize store efficiency. Demonstrated success in achieving sales targets and maintaining high standards in store presentation. Results-driven retail management professional committed to surpassing company sales goals. Leverages financial and marketing education to make informed purchasing and merchandising decisions. Proactive in addressing concerns, optimizing policies, and engaging with customers to foster loyalty and drive sales. Seeking a full-time role that offers professional challenges and allows the leverage of interpersonal skills, effective time management, and problem-solving expertise.
Overview
25
25
years of professional experience
Work History
Store Manager
Claire's Inc.
01.2000 - Current
- Processed and tracked new employee benefits including new hire and attrition/retention packages.
- Recruited candidates for the position of Manager, Assistant, and Part time managers for the district, closing the position in less than 2 weeks.
- Created, maintained, and updated employee job descriptions on workday.
- Advised managers and district manager on effective employee performance.
- Helped new employees navigate the company's policies, procedures, and benefits.
- Developed a career advancement program focus on employee satisfaction and retention in promotions.
- Reviewed new job roles with employees and paired successful candidates with the company that were a good fit.
- Increased employee morale and experience.
- Recruited and trained 4/5 new employees each year.
- Hosted Conference calls for the district, company holiday meetings with the district manager.
- Recruited clients for face to face interviews.
- Managed the hiring, onboarding, and training of new employees.
- Supervised the first full time hire and ensured the successful transition of responsibilities.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Facilitated annual performance reviews and management development sessions for all employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Maintained healthy staff moral by creating a fun educational environment with a high level of employee engagement.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed a team of employees, including a manager, and trained them in a variety of merchandising and organizational functions.
- Created a comprehensive store brand, including all online marketing materials, store signage, and advertising.
Mental Health Worker
Costa Mesa Hospital
01.2020 - 01.2022
- Monitoring patients and offering support
- Charting patient activities
- Accompanied over five new patients per day to unit and recorded vital signs to establish baseline record upon facility arrival
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences
- Communicated with and supported patients needing care to relieve patient anxiety and promote positive outcomes
- Facilitated smooth discharge by encouraging and reassuring patients throughout transitions
- Provided crisis intervention and de-escalation techniques, resulting in increased safety for both patients and staff.
- Promoted a positive therapeutic environment through clear communication and consistent reinforcement of established boundaries within treatment settings.
- Developed rapport with patients by actively listening and demonstrating empathy during one-on-one sessions, fostering trust and open communication.
Education
Associate Degree in Nursing -
Santa Ana College
Santa Ana, CA06-2026
Skills
- Strong Organizational Abilities
- Proficient Time Management
- Effective Verbal Communication
- Effective Team Collaboration
- Detail-Oriented Approach
- Efficient Multitasking
- Budget Oversight Experience
- Customer Service
- Data-Driven Problem Solving
- Microsoft word
- Microsoft excel
- Workday
- Bilingual
Languages
Spanish
English
Timeline
Mental Health Worker
Costa Mesa Hospital
01.2020 - 01.2022
Store Manager
Claire's Inc.
01.2000 - Current
Associate Degree in Nursing -
Santa Ana College
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