Elvia Gomez
Long Beach
Summary
Medical Assistant Front Office Lead with over nine years of experience in ophthalmology. Expertise in patient registration, appointment scheduling, and staff management. Committed to improving patient care and ensuring compliance through accurate recordkeeping and collaboration with medical teams.
Overview
13
13
years of professional experience
Work History
Ophthalmology Surgical Coordinator/Lead Medical Assistant
Orange Surgery Center
Santa Ana
10.2018 - Current
- Optimized patient flow and appointment scheduling for front office operations.
- Supervised reception staff, training new employees on procedures.
- Delivered exceptional customer service by managing patient inquiries efficiently.
- Processed insurance verifications and addressed billing questions promptly.
- Ensured compliance by maintaining accurate electronic health records.
- Collaborated with medical staff to enhance patient care and improve operational efficiency.
- Coordinated and scheduled patient appointments, surgeries, and follow-ups with ophthalmologists.
- Prepared operating rooms by following proper sterile techniques for surgical procedures.
Back Office Technician/Medical Assistant
Pacific Eye Institute
Victorville
01.2015 - 10.2018
- Conducted comprehensive eye exams utilizing advanced diagnostic equipment.
- Managed patient records to ensure accurate documentation of medical histories.
- Educated patients on eye care, treatment options, and post-operative instructions.
- Assisted ophthalmologists during surgeries and consultations to enhance procedural efficiency.
- Maintained and calibrated ophthalmic instruments for optimal performance.
- Collaborated with healthcare teams to streamline patient workflow and scheduling.
- Trained new staff on equipment usage and patient interaction protocols.
- Addressed patient inquiries, providing support throughout visits.
Insurance Agent, Public Notary, Realtor Assistant
Vesta Financial Capital
Hesperia
01.2013 - 09.2015
- Developed customized insurance plans aligned with client needs.
- Educated clients on policy options and coverage features.
- Managed client inquiries, resolving insurance-related issues promptly.
- Prepared legal documents such as applications, endorsements, renewals, and cancellations.
- Administered notarization services for various legal documents and agreements.
- Scheduled appointments efficiently to accommodate client availability.
- Maintained accurate records of notarized documents and transactions.
- Assisted in preparing documentation for real estate transactions and closings.
Education
Medical Assistant -
Health Care Career College
Paramount, CA03-2014
Skills
- Clinical documentation and recordkeeping
- Patient coordination and registration
- Data entry proficiency
- Patient education
- Surgical coordination and pre-operative review
- Calendar and schedule management
- EHR systems expertise
- Office administration and workflow management
- Critical thinking and analysis
- Problem-solving skills
- Time management and multitasking
- Customer relationship management
- Appointment scheduling
- Compliance monitoring
- Healthcare teamwork
- Staff supervision
- Effective communication skills
- Attention to detail
- Ophthalmic procedures knowledge
- HIPAA compliance
Languages
Spanish
Professional
Timeline
Ophthalmology Surgical Coordinator/Lead Medical Assistant
Orange Surgery Center
10.2018 - Current
Back Office Technician/Medical Assistant
Pacific Eye Institute
01.2015 - 10.2018
Insurance Agent, Public Notary, Realtor Assistant
Vesta Financial Capital
01.2013 - 09.2015
Medical Assistant -
Health Care Career College