Elton Santana
Beverly Hills,CA
Summary
Resourceful Flight Attendant known for high productivity and efficient task completion. Possess specialized skills in safety protocol adherence, emergency response readiness, and personalized passenger service. Excel in communication, teamwork, and adaptability, ensuring smooth operations and positive travel experiences for all passengers.
Maintain exceptional safety standards while navigating LA County routes, consistently achieving top-tier passenger ratings and demonstrating thorough knowledge of local traffic patterns. Create positive passenger experiences through professional communication, route optimization, and comprehensive knowledge of LA County destinations. Toyota certified technician.Diagnosed and repaired complex automotive systems using Toyota diagnostic tools, maintaining factory specifications for optimal vehicle performance. Led comprehensive vehicle inspections and implemented preventive maintenance protocols, ensuring compliance with Toyota quality standards. Superior customer service for a high demand store.Streamlined checkout processes to reduce customer wait times while maintaining transaction accuracy and delivering personalized service. Built lasting customer relationships through attentive service, efficient problem resolution, and consistent positive interactions. Implemented improved cash handling procedures, reducing end-of-day reconciliation time while maintaining perfect accuracy standards.
Overview
21
21
years of professional experience
Work History
Flight Attendant
Horizon Air
Seattle, WA
04.2025 - Current
- Ensured the quality of customer experience by resolving any issues that arose during the flight promptly and professionally.
- Cooperated with pilots and crew members while performing duties on board the plane.
- Demonstrated proficiency in aircraft emergency procedures, first aid, CPR, defibrillators, oxygen administration, and other safety protocols.
- Delivered onboard customer service including food and beverage service.
- Reported any incidents or irregularities regarding the aircraft or its equipment to the captain immediately.
- Provided safety instructions to passengers prior to takeoff and landing.
Experienced Driver
Uber
01.2013 - Current
- Driving passengers to any destination that is requested.
- Very familiar with neighborhoods of L.A. County.
- Cautious and aware of all driving regulations and laws.
- Countless positive reviews and ratings by passengers (rated above average L.A. County driver). Maintain exceptional safety standards while navigating LA County routes, consistently achieving top-tier passenger ratings and demonstrating thorough knowledge of local traffic patterns.
- Create positive passenger experiences through professional communication, route optimization, and comprehensive knowledge of LA County destinations.
Mechanic
Toyota of North Ridge
01.2018 - 01.2023
- Perform maintenance and repair on new and used cars.
- Perform recall.
- Toyota certified technician. Diagnosed and repaired complex automotive systems using Toyota diagnostic tools, maintaining factory specifications for optimal vehicle performance. Led comprehensive vehicle inspections and implemented preventive maintenance protocols, ensuring compliance with Toyota quality standards.
Cashier
Whole Foods Market
01.2010 - 01.2012
- Cash handling and customer service for the front end team.
- Very accurate with monetary skills.
- Quick and efficient check out.
- Superior customer service for a high demand store. Streamlined checkout processes to reduce customer wait times while maintaining transaction accuracy and delivering personalized service. Built lasting customer relationships through attentive service, efficient problem resolution, and consistent positive interactions. Implemented improved cash handling procedures, reducing end-of-day reconciliation time while maintaining perfect accuracy standards.
Martial Arts Instructor
Soneca
01.2009 - 01.2012
- Professional in the art of Tae Kwon Do.
- Disciplined trainer of Tae Kwon Do.
- Teacher of the 5 tenets of Tae Kwon Do: courtesy, integrity, perseverance, self-control, and the indomitable spirit.
- Instructor for both adults and children of all ages. Led specialized martial arts training programs, implementing structured curricula for diverse age groups while fostering discipline and technical excellence. Mentored students in traditional martial arts philosophy, emphasizing personal growth and character development through practical application.
Martial Arts Instructor
Soneca
01.2006 - 01.2008
- Professional in the art of Tae Kwon Do.
- Disciplined trainer of Tae Kwon Do.
- Teacher of the 5 tenets of Tae Kwon Do: courtesy, integrity, perseverance, self-control, and the indomitable spirit.
Cashier
Home Depot
Castle Rock, US
03.2005 - 10.2006
- Assisted diverse customers with purchases, returns and product location, while fostering a welcoming shopping environment. Developed creative solutions for customer inquiries, improving shopping experience through proactive assistance and product recommendations. Resolved complex customer concerns through active listening and problem-solving, ensuring positive shopping outcomes and building customer loyalty.
Education
Pierce College -
Pierce College
12.2019
Los Angeles City College -
Los Angeles City College
12.2015
High School -
Escola Adelaide Pessoa Camara
Jaboatão dos Guararapes12.2003
Skills
- Driving
- Customer Service
- Cash Handling
- Martial Arts
- Automotive Repair
- Multilingual
- Emergency procedures
- First aid
- Customer service
- Food and beverage service
- Safety instructions
- Incident reporting
- Team collaboration
- Conflict resolution
- Passenger engagement
- Attention to detail
References
- Edward Lujan, Toyota of Santa Monica, 818-968-4202
- Luis Menjivar, Toyota of North Ridge, 818-430-2693
Languages
- Portuguese, Expert
- English, Experienced
- Spanish, Skillful
- French, Beginner
Timeline
Flight Attendant
Horizon Air
04.2025 - Current
Mechanic
Toyota of North Ridge
01.2018 - 01.2023
Experienced Driver
Uber
01.2013 - Current
Cashier
Whole Foods Market
01.2010 - 01.2012
Martial Arts Instructor
Soneca
01.2009 - 01.2012
Martial Arts Instructor
Soneca
01.2006 - 01.2008
Cashier
Home Depot
03.2005 - 10.2006
Pierce College -
Pierce College
Los Angeles City College -
Los Angeles City College
High School -
Escola Adelaide Pessoa Camara