Elton Cheung
Baldwin Park,CA
Summary
To pursue my career in Aviation Industry and obtain a management position in a challenging work environment that will utilize my skills and abilities to further enhance the growth of a progressive company and its individuals.
Overview
6
6
years of professional experience
Work History
Flight Operation Supervisor & Centralize Load Control & Load Control
HALLMARK AVIATION SERVICE
2023.08 - Current
- Supervise and manage airline ground operations including ramp services, passenger services, and airline servicing ensuring adherence to FAA regulation, company policies, and safety procedures
- Ensure all aircraft are operated within operational limits regarding weight and balance
- Make sure that operational efficiency is achieved through optimum fuel uplift and trim
- Maintain on time performance for all load control issues.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Oversaw daily operations of departments, ensuring smooth workflow and timely completion of tasks.
Flight Operation agent
HALLMARK AVIATION SERVICE
2021.12 - 2022.07
- Monitored over 4 Qantas stations crews, including LAX, DFW, HNL & YVR crew pattern and enforced the right operating crew for arrival & departure flight
- Provide over 20 sets of operating crews to over 10 different hotel locations
- Coordination with Sydney, Taipei & Singapore Crew department to ensure an Accommodation & Transportation upon arrival and departure
- Streamlined communication between various departments, fostering a collaborative environment for smooth flight operations.
- Supported flight crew members by providing accurate pre-flight briefings containing vital information such as NOTAMs and meteorological data.
- Established and maintained communication with air traffic control and other airfield personnel as required.
- Maintained flight and events logs, aircrew flying records, and flight operations records of incoming and outgoing flights.
Customer Service Agent
HALLMARK AVIATION SERVICE
2018.10 - 2021.12
- Monitored all operation aspects at both counter & boarding gate duties
- Verify all passengers' travel documents meet with government regulation and stay valid to final destinations
- Communicate with flight attendants to confirm cabin status and enforce operation are met airline police.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer account discrepancies and concerns.
Education
Bachelor of Hospitality And Hotel Management -
California Poly Pomona University
Pomona, CA06.2017
Skills
- Airline departure control/ reservation system: Travelsky E-term, Angelite, Amadeus
- Fluent in Chinese (Both Cantonese & Mandarin) with proficiency in speaking, writing and reading.
- Microsoft (Word, Power Point, Excel)
- Operations Management
- Multitasking Abilities
- Multitasking
- Time Management
- Organizational Skills
Languages
English
Professional Working
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
Timeline
Flight Operation Supervisor & Centralize Load Control & Load Control
HALLMARK AVIATION SERVICE
2023.08 - Current
Flight Operation agent
HALLMARK AVIATION SERVICE
2021.12 - 2022.07
Customer Service Agent
HALLMARK AVIATION SERVICE
2018.10 - 2021.12
Bachelor of Hospitality And Hotel Management -
California Poly Pomona University
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