Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Elton Cheung

Baldwin Park,CA

Summary

To pursue my career in Aviation Industry and obtain a management position in a challenging work environment that will utilize my skills and abilities to further enhance the growth of a progressive company and its individuals.

Overview

6
6
years of professional experience

Work History

Flight Operation Supervisor & Centralize Load Control & Load Control

HALLMARK AVIATION SERVICE
08.2023 - Current
  • Supervise and manage airline ground operations including ramp services, passenger services, and airline servicing ensuring adherence to FAA regulation, company policies, and safety procedures
  • Ensure all aircraft are operated within operational limits regarding weight and balance
  • Make sure that operational efficiency is achieved through optimum fuel uplift and trim
  • Maintain on time performance for all load control issues.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Oversaw daily operations of departments, ensuring smooth workflow and timely completion of tasks.

Flight Operation agent

HALLMARK AVIATION SERVICE
12.2021 - 07.2022
    • Monitored over 4 Qantas stations crews, including LAX, DFW, HNL & YVR crew pattern and enforced the right operating crew for arrival & departure flight
    • Provide over 20 sets of operating crews to over 10 different hotel locations
    • Coordination with Sydney, Taipei & Singapore Crew department to ensure an Accommodation & Transportation upon arrival and departure
    • Streamlined communication between various departments, fostering a collaborative environment for smooth flight operations.
    • Supported flight crew members by providing accurate pre-flight briefings containing vital information such as NOTAMs and meteorological data.
    • Established and maintained communication with air traffic control and other airfield personnel as required.
    • Maintained flight and events logs, aircrew flying records, and flight operations records of incoming and outgoing flights.

Customer Service Agent

HALLMARK AVIATION SERVICE
10.2018 - 12.2021
  • Monitored all operation aspects at both counter & boarding gate duties
  • Verify all passengers' travel documents meet with government regulation and stay valid to final destinations
  • Communicate with flight attendants to confirm cabin status and enforce operation are met airline police.
  • Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Addressed customer account discrepancies and concerns.

Education

Bachelor of Hospitality And Hotel Management -

California Poly Pomona University
Pomona, CA
06.2017

Skills

  • Airline departure control/ reservation system: Travelsky E-term, Angelite, Amadeus
  • Fluent in Chinese (Both Cantonese & Mandarin) with proficiency in speaking, writing and reading
  • Microsoft (Word, Power Point, Excel)
  • Operations Management
  • Multitasking Abilities
  • Multitasking
  • Time Management
  • Organizational Skills

Languages

English
Professional Working
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual

Timeline

Flight Operation Supervisor & Centralize Load Control & Load Control

HALLMARK AVIATION SERVICE
08.2023 - Current

Flight Operation agent

HALLMARK AVIATION SERVICE
12.2021 - 07.2022

Customer Service Agent

HALLMARK AVIATION SERVICE
10.2018 - 12.2021

Bachelor of Hospitality And Hotel Management -

California Poly Pomona University

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Elton Cheung