Elsy Romero Benitez
Edmonton,AB
Summary
Customer-focused professional with over three years of experience in the hospitality and retail sectors. Skilled in delivering high-quality service, handling customer inquiries, and ensuring satisfaction in fast-paced environments. Seeking a challenging role in customer service, retail, or as a server, where I can leverage my strong interpersonal skills and dedication to providing exceptional customer experiences.
Overview
3
3
years of professional experience
Work History
Health Care Aide Student
Valleyview Personal Care Home
05.2024 - 07.2024
- Assisted residents with daily living activities, ensuring their comfort and well-being
- Monitored and reported changes in residents' health status, collaborating with healthcare professionals to provide optimal care.
Health Care Aide Student
Fairview Personal Care Home
05.2024 - 07.2024
- Provided personal care and support to residents, fostering a safe and nurturing environment
- Maintained detailed records of care provided and assisted in the overall well-being of residents.
Server
Albert's Bistro Family Restaurant
08.2021 - 07.2024
- Provided top-tier customer service in a fine dining environment, ensuring a premium experience for all guests
- Managed a variety of tasks including taking orders, seating guests, and providing menu recommendations tailored to customer preferences
- Developed problem-solving skills by efficiently addressing and resolving customer concerns
- Gained comprehensive knowledge of food and beverage pairings, enhancing the guest dining experience.
Head Server
Sabor Latino Restaurant
04.2022 - 09.2022
- Led a team of servers, ensuring high standards of service and customer satisfaction
- Managed reservations, coordinated large parties, and maintained smooth operations during peak hours
- Handled customer inquiries, resolved complaints, and ensured a positive dining experience
- Managed social media accounts, creating engaging content and promotions to attract customers.
Education
Manitoba Health Care Aide Certification -
Assiniboine Community College
Brandon, MB07.2024
High School Diploma -
Crocus Plains Regional High School
Brandon, Manitoba06.2024
Skills
- Customer Service Excellence: Proven ability to deliver exceptional service and create memorable experiences for customers
- Team Leadership: Experience in leading and training teams to maintain high service standards
- Communication: Strong verbal and written communication skills, enabling effective interaction with customers and team members
- Problem-Solving: Adept at quickly identifying issues and implementing solutions to enhance customer satisfaction
- Time Management: Skilled in multitasking and managing time efficiently in fast-paced environments
- Retail Proficiency: Knowledgeable in sales techniques, product presentation, and customer engagement in a retail setting
- Technical Skills: Proficient with POS systems, Microsoft Office Suite, and various data entry systems
- Certifications: WHMIS, CPR, AED, First Aid, and valid PRO SERVE certificate
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Professional Appearance
Languages
Fluent in English and Spanish
References
- Albert Kononnas, Owner, Albert's Bistro, (431) 541-2788
- Chelsea Kingdon, Supervisor, (431) 302-5766
- Iryna Prozh, Head Server, irynaprozhhyrova@gmail.com, (204) 596-053
Timeline
Health Care Aide Student
Valleyview Personal Care Home
05.2024 - 07.2024
Health Care Aide Student
Fairview Personal Care Home
05.2024 - 07.2024
Head Server
Sabor Latino Restaurant
04.2022 - 09.2022
Server
Albert's Bistro Family Restaurant
08.2021 - 07.2024
Manitoba Health Care Aide Certification -
Assiniboine Community College
High School Diploma -
Crocus Plains Regional High School
Similar Profiles
Avani GuptaAvani Gupta
Producer & Aggregator of Products at Personal care/Home careProducer & Aggregator of Products at Personal care/Home care
Rhonda StevensRhonda Stevens
Direct Service Worker at Home Sweet Home Personal CareDirect Service Worker at Home Sweet Home Personal Care
Austin SotoAustin Soto
Caregiver at Anointed Care Personal Care HomeCaregiver at Anointed Care Personal Care Home