Elsy Alvarado
Los Angeles
Summary
Dynamic professional with extensive experience in customer service and quality control at RedMoon, Inc. Proven problem solver and effective communicator, skilled in Microsoft Excel and bilingual in English/Spanish. Recognized for enhancing customer satisfaction and optimizing processes, consistently delivering results in fast-paced environments, I can be a great asset to any organization. I'm a hard, quick learner who puts a lot of pride and integrity in my work.
Overview
10
10
years of professional experience
Work History
Sales Costumer Services
RedMoon, Inc
Los Angeles
08.2021 - 08.2023
- Utilized various software and tools to streamline processes and optimize performance.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Completed day-to-day duties accurately and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
QC Inspector
American International Industries Inc
Commerce
02.2021 - 07.2021
- Calibrated products to match design and operational specifications.
- Examined products and materials for defects or deviations to remove or discard non-conforming items.
- Selected samples for use as test models.
- Utilized testing equipment and calibrated for optimal performance.
- Reported test data, analysis results, and recommendations to management in written reports.
- Used specialized tools to take precise measurements of various aspects of samples.
Online Reseller
Online Business Applications
Los Angeles
10.2018 - 05.2021
- Received and processed payments from customers using electronic transaction services.
- Delivered presentations and product demonstrations of specialized offerings.
- Created detailed product descriptions including features, benefits and technical specifications.
- Managed shipping logistics for international orders.
- Delivered e-mail confirmation of completed transactions and shipment.
- Composed descriptions of merchandise for posting to online storefronts, auction sites or other shopping websites.
- Uploaded photos, videos or images to online storefronts or other shopping websites.
- Filled customer orders by packaging sold items and documentation for direct shipping and by transferring orders to manufacturers or third-party distributors.
Shipping and Receiving Clerk
Leonia Lee INC
Los Angeles
03.2013 - 10.2018
- Scheduled large shipments and planned logistics to reserve sufficient storage space for incoming items.
- Tracked inventory levels, handling aspects of shipping and receiving and kept accurate records.
- Contact buyers, and prepare documentation to track and report on damaged or missing items.
Education
GED -
ABRAM FRIEDMAN OCCUPATIONAL CENTER
Los Angeles, CA12-2019
Skills
- Problem solving
- Team collaboration
- Multitasking Abilities
- Bilingual English/Spanish
- Teamwork, flexibility, and responsibility
- Microsoft Excel, Word, Outlook
- Customer service
Languages
English
Full Professional
Spanish
Full Professional
References
References available upon request.
Timeline
Sales Costumer Services
RedMoon, Inc
08.2021 - 08.2023
QC Inspector
American International Industries Inc
02.2021 - 07.2021
Online Reseller
Online Business Applications
10.2018 - 05.2021
Shipping and Receiving Clerk
Leonia Lee INC
03.2013 - 10.2018
GED -
ABRAM FRIEDMAN OCCUPATIONAL CENTER
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