Elspeth Catherine Mills

• Liaising efficiently and coordinating with patients, families, nursing staff, doctors and allied health to maintain high standards of care and treatment for patients.
• Communicating effectively with patients and families regards treatment plans, care and discharge planning.
• Developing care plans when needed.
• Coordination of care needs for patients
• Assisting staff with daily care needs of patients when patients condition is changing.
• Coordination with other sites when patients need a higher level of care.
• Supervising staff an coordinating daily work of designated staffed. Ensuring that safe standards of practice are maintained.
• Implementing and ensuring that the admission criteria for the specialized unit is maintained.
• Assisting CNE with education regards the specialist care needs for the acute care of the older adult.
• Coordinated discharge planning, ensuring smooth transitions to home or other facilities such as Rehab when needed
• Resolving patient concerns and complaints within a timely manner with professionalism.
• Completing safety inspections on a monthly basis and ensuring that any changes or repairs are done.
• Educating patients and families in regards to hospital policies and procedures.

• Liaising efficiently and coordinates with patients, nursing staff, doctors and allied health to maintain high standards of care and treatment for patients.
• Promoting high levels of communication and standards of care.
• Communicates with patients to ensure quality of care is maintained.
• Develops care plans.
• Coordination of care needs for patients
• Directs care for patients with complex needs.
• Supervises staff and coordinates daily work of designated staff ensuring safe standards of practice are maintained
• Coordinates daily operations on an acute care medical unit, which is currently the isolation unit , to manage in patient needs for patient who are screened for and COVID-19 positive and other isolation needs.

mentoring

• Facilitated daily interaction between patients and hospital staff, coordinating special events for patients and families and providing educational materials and emotional guidance.
• Developed and maintained quality care systems and standards, including but not limited to creating and improving medical protocols and guidelines.
• Planned, integrated and maintained quality care systems and standards, which resulted in creating and improving medical protocols and guidelines.
• Managed care needs for patients within a smaller community hospital liaising and managing care needs with bed access remotely
• Arranging transportation of acutely ill patients to higher level of care sites

• Managing discharge planning for the complex patients who were admitted to the medical units within the 3 hospital sites in Fraser East.
• To help with discharge planning and liaising with the community teams to ensure that there was a smooth transition to home for these complex patients and their families.
• Working independently and with the teams on each unit to help with discharge planning of complex patients.
• arranging family meetings, educating families and patients on the process and policies regards discharge.
• relationship building with unit staff, management and patients and their families
• Educating patient and families to empower them to access health care services
• Assessed patient needs and connected them with appropriate resources to ensure optimal health outcomes.
• Monitored progress towards patient goals, adjusting care plans as needed to achieve desired results.
• Following up with patients and families after discharge to continue to liaise with community teams as needed.
• Improved communication among healthcare providers, streamlining the coordination of services for patients.
• Monitored, tracked the outcomes of the discharge of these complex patients to help optimize treatment planning and care delivery.
• Liaised with allied health care team to ensure comprehensive care plans, enhancing patient outcomes.