Elska Kono (she/her)
Vancouver,Canada
Summary
Offering a robust foundation in social justice and a passion for community engagement. Contributes strong organizational skills and an eye for detail, while maximizing efficiency. Skilled in active listening and emotional intelligence, ensuring trust and safety amongst individuals.
Overview
8
8
years of professional experience
Work History
Retail
Local Refillery
05.2024 - 08.2024
- Worked for two consecutive summers (summer 2023 and 2024)
- Created a procedures and protocols handbook for all employees, generating an efficient way for employees to seek answers and knowledge about store and product management.
- Listened to customers' needs and helped them navigate the store, ensuring customer satisfaction.
- Worked with a diverse team, catering to different coworkers' needs to ensure tasks got completed according to coworkers' different abilities and comfort.
- Gained proficient experience with online POS systems to take customer transactions, including e-gift cards, providing refunds and exchanges.
- Received new products and shipments, imputed and edited stock through online platforms to ensure a smooth working environment.
- Greeted customers and answered phone calls and emails.
Busser and Hostess
Locals Restaurant
05.2022 - 08.2022
- Deescalated high-emotion situations with customers, ensuring they felt heard, while maintaining professionalism.
- Used organization and analytical skills to create seating arrangements for reservation parties, leading to a conflict-free work environment for customers and coworkers.
- Gained excellent customer service skills by greeting customer, serving food and taking payments.
Senior Dance Troupe Member
Pantuso Dance
09.2016 - 05.2021
- Embodied core values of Pantuso Dance, such as inclusion and community to the dancers at large, leading to being the recipient of the SPARK scholarship.
- Gained excellent team-building experience through dance retreats and team-building exercises, leading to an environment of trust and strong peer-relationships.
- Learned about dance through a lens of artistic expression and love, rather than competition and placement, leading to a deeper understanding of dance as a medium of expression and self-exploration.
Education
Bachelor of Arts - Gender, Race, Sexuality, And Social Justice
University of British Columbia
Vancouver, BC08.2025
Double dogwood diploma - French immersion
Mark Isfeld Secondary School
Skills
- Interpersonal skills
- Communication skills
- Strong work ethic
- Active team player
- Strong leadership skills
- Fluent in French language
Accomplishments
- Conducted independent research at the university level and created a website articulating the intersectional forms of oppression that exist in society.
- Completed Bystander intervention training to manage and intervene effectively in scenarios of discrimination
- Completed the Young Women in Ocean Literacy leadership program, expanding knowledge of how to lead climate activism.
- 2020/21 BC Achievement Scholarship
Awards Recognition
- SPARK scholarship at Pantuso Dance
- 2020/21 BC Achievement Scholarship
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Retail
Local Refillery
05.2024 - 08.2024
Busser and Hostess
Locals Restaurant
05.2022 - 08.2022
Senior Dance Troupe Member
Pantuso Dance
09.2016 - 05.2021
Double dogwood diploma - French immersion
Mark Isfeld Secondary School
Bachelor of Arts - Gender, Race, Sexuality, And Social Justice
University of British Columbia