Summary
Overview
Work History
Skills
Websites
Accomplishments
Languages
Timeline
Generic

Elsie Unrau

WINNIPEG,MB

Summary

I am a dynamic entrepreneur and client services expert with a proven track record in operations management and relationship building. At Canada Life Insurance and Ten Of Cups Tarot, I offer(ed) client satisfaction and expanded customer bases through strategic business planning and compassionate leadership. I've become skilled in leveraging social media for brand visibility, my approach has consistently driven results and growth in my business.

Overview

17
17
years of professional experience

Work History

Owner/Operator

Ten Of Cups Tarot
10.2018 - Current
  • Client Consultations: Interview clients to assess their deepest needs. I conduct tarot readings for clients in person or via online platforms.
  • Client Education: Providing empowering insights and educational resources to clients, fostering their spiritual growth and understanding.
  • Compassion & Kindness Focused: I foster an empathetic demeanor and have a passion for working to help people one-on-one.
  • Business Development: Developing strategies to attract new clients and expand the customer base.
  • Marketing and Promotion: Creating and implementing marketing campaigns to increase visibility and attract clients.
  • Bookkeeping and Financial Management: Managing revenue, expenses, and financial records of the business.
  • Scheduling and Appointment Management: Handling client appointments efficiently and maintaining an organized schedule.

Client Services Coordinator

Canada Life Insurance
02.2007 - 10.2018
  • Provided timely updates on claims status to clients, ensuring transparency throughout the entire process while building trust in Canada Life's services.
  • Developed strong relationships with clients and business owners by providing exceptional customer support and maintaining open lines of communication.
  • Managed a diverse portfolio of clients, ensuring timely completion of projects and high-quality service delivery.
  • Provided ongoing satisfaction while addressing concerns before they developed into larger issues, proactively managing potential risks.
  • Handled escalated cases professionally while maintaining composure under pressure situations, demonstrating excellent problem-solving abilities under stressors common in the Client Services Coordinator role.

Skills

  • Operations Management
  • Relationship Management
  • Strong Work Ethic
  • Leading with compassion
  • Customer-Oriented
  • Desktops, Laptops, and Mobile Devices
  • Social Media Trained
  • Business Planning

Websites

Accomplishments

    Volunteer Work

    Lunches With Love 2012 - 2017

    My family and I, along with hundreds of volunteers, supported the homeless community in Winnipeg by sourcing food, packing the food in paper bag lunches and distributing to this city's most vulnerable population.

    What started as a gesture of good will, began a movement which brought businesses together with citizens to support the the most vulnerable in our city. After we began our organization it inspired others to do the same. Some of those non-profits are still running today.

    Our organization delivered 120 thousand lunches over a five year period. We worked with many companies and organizations including local businesses and Coca Cola Company.

Languages

English
Full Professional

Timeline

Owner/Operator

Ten Of Cups Tarot
10.2018 - Current

Client Services Coordinator

Canada Life Insurance
02.2007 - 10.2018

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Elsie Unrau