Elsie Tranmer
Thunder Bay
Summary
Highly motivated professional with extensive experience in e-commerce, business management, and technology. As the owner of Ritual Skin Co., successfully developed and managed an online retail platform, curating product inventories and optimizing supplier relationships to enhance customer satisfaction and sales. Skilled in generating data-driven sales reports, managing budgets, and leading teams to achieve organizational goals. Technical expertise includes IT support, network troubleshooting, and systems management, complemented by strong problem-solving abilities and a focus on delivering exceptional customer experiences.
Overview
11
11
years of professional experience
Work History
Surveyor
TeraNorth
03.2022 - Current
- Conducts land surveys to measure depth, boundaries, and distance using GNSS systems (Trimble)
- Provides guidance to operators on construction limits and parameters
Business Owner
Ritual Skin Co.
05.2018 - Current
- Curated product inventory and managed supplier relationships
- Prepared sales reports and analytics to support the sales team
- Led and facilitated regular staff meetings to promote team cohesion and operational efficiency
- Generated and maintained www.ritualskinco.com
- Developed all operations for the store front and e-commerce store
Bartender / Night Manager
The Bar
03.2016 - 11.2022
- Provided exceptional customer service in accordance with Smart Serve Ontario standards
- Addressed and resolved issues involving staff or patrons during the night shift
IT Technician
Wasaya Airways
03.2016 - 05.2018
- Delivered on-call technical support for a range of client systems, including servers, emails, and network configurations
- Maintained active directories, server folders, and permissions
- Upgraded and installed software and hardware upon request
- Provided exceptional customer service, including troubleshooting and support for phone/email inquiries
Support Manager
BrickHost
07.2014 - 03.2016
- Managed IT support systems and delegated tasks to employees
- Provided technical support for clients, including network troubleshooting and hardware upgrades
- Maintained client servers and managed accounting databases
- Delivered outstanding customer service via phone and email communications
Education
Civil Engineering Technology -
Confederation College
04-2025
Civil Engineering Technician -
Confederation College
04.2024
Skills
- Project Management
- Social Media and Marketing
- Budgeting and Accounting
- Team Building
- Time Management
- Computer Proficiency
Websites
Awards
- Board of Governors Award, Confederation College, 06/01/24
- Smart Serve Ontario, 2016
- WHMIS Training, 2022
- Worker Health & Safety Awareness, 2022
- Lockout Tagout Training, 2023
- Personal Protective Equipment, 2023
- Workplace Violence & Harassment Awareness, 2023
Timeline
Surveyor
TeraNorth
03.2022 - Current
Business Owner
Ritual Skin Co.
05.2018 - Current
Bartender / Night Manager
The Bar
03.2016 - 11.2022
IT Technician
Wasaya Airways
03.2016 - 05.2018
Support Manager
BrickHost
07.2014 - 03.2016
Civil Engineering Technician -
Confederation College
Civil Engineering Technology -
Confederation College
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